Commercial Manager - Retail Hospitals

Elior; London; Hybrid; GBP 45,000; Full time

Job summary

A leading UK contract catering company is looking for a Commercial Manager to join their retail hospitals division. The role involves developing commercial plans for growth, managing cross-functional teams, and using data to optimize strategies. Ideal candidates will have strong analytical skills, a background in commercial roles, and the ability to present insights effectively. Generous salary up to £45,000 and a performance-related bonus are offered, along with flexible working arrangements.

Benefits

FREE On-Site Lunches

Flexible Working

Hybrid Working Model

33 days of holiday

Paid Charity Leave

Life assurance

Workplace pension schemes

Qualifications

• Experience with price, range, display, and upselling strategies.
• Ability to present effectively to senior stakeholders.
• Experience in cross-functional project implementation.

Responsibilities

• Develop comprehensive commercial plans for the division.
• Support the Commercial Optimisation Manager with initiatives.
• Analyse performance of commercial initiatives and suggest changes.

Skills

Proficiency in Excel

Data analysis

Evidence-based decision-making

Commercial levers experience

Ability to present business insights

Innovative idea development

Understanding of market trends

Education

Degree-level education

Tools

Power BI

Job description

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Commercial Manager - Retail Hospitals, London

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Client:

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

15d76c7c57e2

Job Views:

18

Posted:

12.08.2025

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Job Description:

General information

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General information

@media (max-width: 768px) { .largeurTotale { width: 100% } .icon-ak { width: 20px; height: 20px } }@media (min-width: 768px) { .largeurTotale { width: 900px } .icon-ak { width: 40px; height: 40px } } Commercial Manager - Retail Hospitals Ref: 2024-66078 Job Information Division: Elior Support Services Advert Closing Date: 31/08/2024 Contractual Hours:Full-time Salary:£45,000 Contract Type:Permanent Working Pattern: Monday to Friday - 37.5 hours a week Location:London, EC2V 6JP Join our team!

A newly created role within the commercial function for a Commercial Managerto join the team

You will be responsible for creating and executing the commercial plan for Elior’s retail hospital division , delivering EBITDA growth through like-for-like sales and gross margin improvement activities.

This role will be expected to use a variety of commercial levers to drive like-for-like sales and EBITDA growth such as price optimisation, promotional strategies, range improvement, upselling, and space maximisation to drive category performance and overall sector success.

What you'll be doing...

The Commercial Manager will play a key role in understanding the success of these projects and driving them forward through data driven decision making, ensuring rigorous commercial planning processes and effective relationship management cross functionally with operational teams, finance, purchasing, clients, and supplier partners.

Key Responsibilities:

Develop and deliver comprehensive commercial plans for the retail hospital division, securing senior sign-off, and ensuring timely execution through cross-functional team engagement

Support the Commercial Optimisation Manager to model proposed commercial initiatives on a product-by-product/unit-by-unit basis, forecast outcomes, and employ a test-and-learn approach based on commercial results

Analyse the performance of live commercial initiatives in the retail hospitals to suggest and implement changes based off the results.

Regularly present performance, recommendations and strategy to senior team and wider functions

Take accountability for the successful implementation of approved commercial activities through operational teams.

Conduct regular competitor benchmarking analysis to maintain a thorough understanding of the market, including price, range, display, service style, and branding to proactively identify ways to optimise results and stay competitive

Spend time in operational units to observe and support implementation, developing strong relationships with senior operations teams

Form a strong working relationship with the relevant operations, clients, finance and purchasing teams to ensure stakeholder buy in for key commercial and marketing initiatives identified

Working Pattern: Monday to Friday - 37.5 hours a week

What can you bring?

In this role...

Essential Skills and Experience:

Proficiency in Excel, data analysis, and evidence-based decision-making.

Experience with commercial levers such as price, range, display, and upselling.

Ability to present business insights and recommendations effectively.

Innovative and capable of developing and operationalising new ideas.

Strong understanding of market trends in food and beverage or grocery.

Ability to focus on profitable outcomes and work at pace.

Experience in cross-functional project implementation.

Desirable Skills:

Experience with profit targets and sales environments.

Familiarity with operational realities in retail units.

Experience with Power BI and managing senior stakeholders and client relationships.

Background in FMCG, hospitality, or retail.

Degree-level education.

Personal Qualities:

Analytical and commercial mindset.

Exceptional attention to detail.

Creative problem-solving skills.

Innovative and entrepreneurial approach.

Excellent organisational, communication, and diagnostic skills.

Flexible, adaptable, and capable of working independently or in a team.

Confident, influential, and empathetic towards end users.

Ability to remain calm under pressure.

Join Elior’s retail hospital division to drive commercial success and make a significant impact through data-driven strategies and effective relationship management.

Our way of saying thank you...

At Elior, we strive to ensure that our colleagues feel appreciated & rewarded, which is why we offer generous rewards & benefits in exchange for your dedicated efforts.

We offer a salary of up to £45,000 subject to experience plus a 15% KPI performance-related bonus

FREE On-Site Lunches : Enjoy complimentary lunches, saving you time & money while ensuring you stay nourished & energised throughout the day.

Support Your Way of Life :

Flexible Working: We offer full-time & part-time roles, with varying shift patterns across the business. Allowing colleagues the flexibility to balance their personal & professional commitments

Hybrid Working Model: Collaborate & innovate in the office three days a week while enjoying focused work-from-home days

Holiday Allowance: Relax & recharge with 33 days of holiday (including bank holidays)

Additional Holiday Purchase Option: Customise your time off by purchasing extra holidays

Family Leave: Prioritise family commitments with flexible leave options

Paid Charity Leave: Make a positive impact with two additional paid days for charity work

Big Enough for Growth, Small Enough to Connect :

Opportunities for career progression while developing a close-knit community

Supporting You Through Life’s Ups & Downs:

Access mental health support & comprehensive wellbeing benefits

Keeping Finances & Wellbeing in Mind:

Life assurance, workplace pension schemes, discounts, cashback, entertainment, leisure discounts, & a cycle to work scheme

Why it’s great to work for us...

Elior is a multi-award-winning people business and one of the UK’s leading contract caterers, with over 10,000 colleagues operating across a diverse range of sectors including:

Workplaces & Office Space

Sporting Venues & Stadiums

Attraction & Heritage Sites

Public Sector & Defence

Health, Care & Hospitals

Schools, Colleges & Universities

Along with our purpose of enriching lives everywhere, every day, we’re committed to an inclusive culture and want our people to feel appreciated, supported, and fulfilled.

That’s why 85% of colleagues tell us how proud they are to work for us!

Elior Celebrates EqualityOur aim is to celebrate a culture of equality, diversity, and inclusion, continuing to make Elior a great place to work!

Every colleague has a distinctive set of values, skills, and aspirations. To ensure that we attract, develop,and retain best people from the widest possible talent pool we're committed to providing an inclusive environment where our colleagues fulfil their potential and have the opportunity to succeed.

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