Commercial Manager - RegTech

Booking.com; London; Hybrid; GBP 60,000 - 100,000; Full time

Job summary

An innovative company is seeking a Commercial Manager - RegTech to enhance partner relationships and ensure compliance in a dynamic environment. This role involves strategic collaboration with Product and Tech teams to optimize processes like KYC and KYB. The ideal candidate will have extensive experience in compliance and account management, with a strong analytical mindset to drive data-informed decisions. Join a diverse team dedicated to creating impactful solutions that enhance partner satisfaction and operational excellence. This position offers a unique opportunity to contribute to a global leader in the fintech space.

Benefits

Annual Paid Time Off

Generous Paid Leave Scheme

Flexible Working Arrangements

Work from Abroad Opportunities

Industry Leading Product Discounts

Qualifications

• 8+ years in compliance or account management, ideally in fintech or travel.
• Strong knowledge of regulatory frameworks and compliance requirements.

Responsibilities

• Manage key partner relationships and act as a trusted advisor on compliance.
• Negotiate and manage commercial contracts ensuring compliance with standards.

Skills

Compliance Management

Account Management

Regulatory Knowledge

Analytical Skills

Cross-Functional Collaboration

Education

Bachelor's Degree

Master's Degree (preferred)

Tools

KYC Systems

Compliance Software

Job description

At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We're the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world.

Booking.com's Fintech team is pivotal in developing scalable, compliant, and innovative solutions to support our partners and ensure adherence to global regulatory frameworks. Within this team, the RegTech function is responsible for creating and maintaining the technical architecture that underpins critical processes such as Know Your Customer (KYC), Proof of Address (POA), and Know Your Business (KYB). We are seeking a Commercial Manager - RegTech with deep expertise in regulatory compliance and account management, who will work closely with Product and Tech teams to ensure seamless partner experiences and operational excellence.

Role Description

As a Commercial Manager - RegTech, you will play a strategic role in managing key partner relationships, acting as a trusted advisor on compliance requirements, and collaborating with cross-functional teams to optimize the systems and processes that support partner verification and compliance. This role requires an in-depth understanding of KYC/KYB, a strong background in managing partner relationships, and the ability to deliver structured service reviews and insights that drive continuous improvement.

Key Job Responsibilities and Duties

• Act as the primary liaison between internal stakeholders (e.g., RegTech, Supplier Fraud Teams) and external vendors to optimize KYC, POA, and KYB solutions, ensuring regulatory compliance.
• Develop and execute commercial strategies with vendors to achieve cost optimizations, expand services, and support Booking.com's long-term objectives.
• Negotiate, renew, and manage commercial contracts, ensuring compliance with legal, financial, and operational standards; conduct monthly service reviews and quarterly business reviews (QBRs).
• Provide expertise on compliance frameworks (e.g., DSA, DMA, DAC7), offering guidance to stakeholders and ensuring alignment with regulatory requirements and market trends.
• Analyze vendor performance and regulatory trends, delivering actionable insights to improve compliance and partner satisfaction.
• Represent partner needs internally to drive product and process improvements aligned with feedback.
• Identify and mitigate potential compliance risks to ensure robust and secure systems and processes.

Qualifications & Skills

• Experience: 8+ years in compliance, account management, or a related field, preferably in the fintech, regtech, or travel sectors. Ideal candidates should have worked in regulated environments.
• Technical Acumen: Familiarity with the technical architecture and processes involved in KYC, POA, and KYB solutions.
• Compliance Expertise: Strong knowledge of regulatory requirements, particularly in sectors such as financial services, hospitality, or technology.
• Account Management Skills: Demonstrated ability to manage complex partner relationships, lead service reviews, and drive alignment with business goals.

• Data-Driven Approach: Analytical mindset with the ability to interpret performance metrics and drive data-informed decision-making.
• Cross-Functional Collaboration: Proven success in working with Product, Tech, and Compliance teams to deliver impactful solutions.

Benefits & Perks - Global Impact, Personal Relevance

Booking.com's Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Diversity, Equity and Inclusion (DEI) at Booking.com:

Diversity, Equity & Inclusion have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.

Take it from our Chief People Officer, Paulo Pisano: "At Booking.com, the diversity of our people doesn't just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It's a place where you can make your mark and have a real impact in travel and tech."

We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Application Process:

This section should provide:

• Let's go places together: How we Hire
• This role does not come with relocation assistance.

Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.

Pre-Employment Screening

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.