Commercial Manager - Motor Claims

Hastings Direct; Leicester; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Flexible hybrid working

4Cs bonus scheme

Private medical insurance

Life assurance 4x salary

Pension contributions 10%

Mental wellbeing support

27 days annual leave

Job summary

Hastings Direct is recruiting a Commercial Manager to lead the Motor Claims portfolio. Leicester, London or Bexhill are noted as possible locations, with a flexible hybrid approach.

The role focuses on shaping and delivering the Third Party/TPPD strategy, driving indemnity savings and optimising claims spend across the claims journey. You will own the commercial success of a key portfolio, influence stakeholders, and drive initiatives that improve profitability and customer outcomes within a

Qualifications

• Experience in claims/insurance or similar regulated industry.
• Strong commercial and analytical ability to translate data into decisions.
• Ability to coach, mentor and develop more junior team members.
• Comfort with innovation and disruption in a changing industry.

Responsibilities

• Drive indemnity savings and optimise claims spend across the portfolio.
• Shape and deliver Third Party and TPPD strategy to strengthen commercial performance.
• Own the commercial success of a key claims portfolio with measurable improvements in cost and outcomes.
• Lead and develop supplier partnerships with robust governance and stakeholder engagement.
• Identify trading opportunities and drive initiatives that improve profitability and competitive advantage.

Skills

Claims experience

Analytical ability

Innovation & disruption

Leadership

Job description

Commercial Manager - Motor Claims

Leicester, London or Bexhill

Welcome to Hastings Direct We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues. We provide insurance for over four million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead. We understand some people may not apply for jobs unless they feel they tick every box. If you’re excited about joining us and think you have some of what we’re looking for, even if you’re not 100% sure we would love to hear from you.

Role overview

We have an exciting opportunity for an ambitious Commercial Manager to join us in Motor Claims to help shape and deliver our Third Party and TPPD strategy, driving commercial performance and creating sustainable value across the claims journey. You’ll be an expert in your area, driving commercial leading change and improvement through varied trading levers. You’ll have a tangible impact within the business by delivering indemnity savings and optimising our claims spend, supporting our transformation into a best-in-class claims function.

Job details - you’ll need to have demonstrable experience in:

Identifying and unlocking data-led opportunities that improve indemnity, customer and operational outcomes, influencing priorities and securing delivery across Commercial, Supplier Management, Engineering, Operations and Audit teams

Building and leading high performing supplier partnerships, using commercial insight and robust governance to maximise customer experience, service excellent and financial performance

Anticipating, managing and mitigating operational and commercial risks, strengthening resilience and ensuring continuity across a critical area of the business

Owning the commercial success of a key claims portfolio, delivering measurable improvements in cost, control, customer outcomes and strategic performance

Challenging the status quo by identifying trading opportunities, influencing stakeholders and driving initiatives that enhance profitability and competitive advantage

Essential skills/experience:

Claims/insurance experience is highly beneficial or commercial management experience from other regulated industries such as financial services, energy etc.

Proven commercial and analytical ability – able to understand how data drives the best decision-making and able to translate complex data into a logical and structured way, explaining to technical and non-technical stakeholders

Comfortable with innovation and disruption in an ever-evolving industry – able to demonstrate how you’ve driven performance in a similar role

Strong leadership skills – able to coach, mentor and develop more junior team members

The interview process

Recruiter intro/screening call

1st stage interview with our Head of Commercial

2nd interview with another member of our senior leadership team

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS). For more information on the DCS, please visit our inclusive business page on our careers website.

Regrettably we are unable to offer sponsorship for this role.

Benefits

• Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail
• Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus
• Physical wellbeing – as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen
• Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award-winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support
• Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs
• There’s more! – 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more...

Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks. At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.

Hastings Direct is a fast growing, agile, digitally focused general insurance provider of products and services to over 4 million customers in the UK, employing over 4,600 colleagues. Our vision – to be the best and biggest digital insurance provider in the market. It's our attitude and the way we run our business that makes us different. We focus on getting it right for our colleagues, customers, company and community. It's a dynamic, flexible, fun and constantly changing environment. You'll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have fun along the way. If you enjoyed the video and would like to learn more about #LifatHD, check out our colleague stories