Commercial Manager - Migrations (12m FTC)

TalkTalk Group; London; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A telecommunications provider in London seeks a Commercial Manager for a 12-month FTC role to drive Full Fibre migrations. The role involves overseeing business cases and developing commercial strategies to enhance customer retention while maximizing profitability. The ideal candidate excels in cross-functional collaboration and has a strong background in financial modeling and performance analysis. This position offers flexible hybrid working, a generous holiday package, and competitive benefits.

Benefits

Flexible hybrid working

Private healthcare

Generous holiday package

Competitive pension scheme

Free broadband for all employees

Life event gifts

Employee networks for diversity

Discounts at retailers and leisure

Qualifications

• Experience in commercial roles, ideally within network migrations.
• Strong analytical skills to define optimal customer cohorts.
• Demonstrated ability to develop promotional offers and execute business cases.

Responsibilities

• Oversee business case development for migration programs.
• Support execution of commercial strategy with KPI tracking.
• Collaborate with cross-functional teams to achieve objectives.

Skills

Commercial strategy

Financial modeling

Performance analysis

Cross-functional collaboration

Customer retention strategies

Job description

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Commercial Manager - Migrations (12m FTC), London

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Client:

TalkTalk Group

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

0c9ae824dccb

Job Views:

5

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

Commercial team play a critical role in driving growth, profitability and market competitiveness by balancing customer needs with financial objectives while navigating competitive pressures and regulatory pressures.

Reporting in to the Senior Commercial Manager, The ‘Commercial Manager – Migrations’ will work closely with key stakeholders across the business to accelerate the rollout of Full Fibre (FTTP) to its customer base. This role will oversee the business case development, end-to-end commercial execution and base management plans for a large-scale migration programme, ensuring a smooth customer transition whilst maximising profitability and reducing customer churn.

Support on the development and execution of commercial strategy for network migration programme, ensuring controls in place to track and recognise key KPIs across upsell conversion, profitability, customer retention and NPS

Creation of business cases, working with Finance team on financial modelling, and monitoring of commercial opportunities and risks

Analyse, define and select optimal customer cohorts for migration campaigns

Develop promotional offers and clear guardrails for business use of these, to drive campaign conversion whilst protecting margin

Analyse the performance of all customer campaigns post-launch, providing recommendations to maximise future performance

Act as the commercial link between network programme and wider transformational initiatives, proactively spotting synergies / efficiencies

Work collaboratively with cross-functional programme team across Finance, Operations, Product, Marketing and Tech to ensure customer and commercial point of view put forward.

Be Yourself. Make an Impact. Join Us.

As a recognised Top 50 Inclusive Employer in the UK, we believe that diversity fuels innovation and success. We’re committed to building a workplace that reflects the communities and customers we serve. At TalkTalk, inclusion is part of our DNA – we’re all 100% human, and we’ve created a culture where you can truly be yourself.

We’re not your traditional 9-5. We’re a dynamic, flexible workplace, and we’re excited to hear how you like to work. Whether you thrive in collaboration, focus better at home, or prefer a bit of both – let’s make it work.

What We Offer

Flexible hybrid working – with a minimum of 50% office presence to support teamwork and connection

Collaborative office spaces designed for creative thinking and innovation

Free on-site parking at our offices

Generous holiday package – 25 days annual leave, 3 wellbeing days, and your birthday off (plus the option to buy up to 10 more days!)

Private healthcare for all employees

Competitive pension scheme and performance-related bonus opportunities

Free broadband for all employees

Life event gifts – celebrating milestones like marriages and births

Inclusive employee networks – open to all, supporting peer connection and thought-provoking conversations

Salary sacrifice scheme – save on dental, gym, and more

Big retail and leisure discounts

3 paid volunteering days a year – because making a difference matters to us too