Commercial Manager - Midlands

Intact Insurance; Birmingham; Hybrid; GBP 90,000 - 125,000; Full time

Benefits offered by this job

Annual discretionary incentive plan

Hybrid working 60% office-based

25 days annual leave

Flexible benefit options

Share investment options

Career development and mentoring

Inclusive culture

Job summary

Intact Insurance in the UK is seeking a Commercial Manager to oversee P&L across broker panels, lead a team of Senior Trading Underwriters, and drive growth, profitability and portfolio quality through strong broker engagement and underwriting discipline. You will shape broker strategies, manage performance, ensure regulatory compliance, and promote continuous improvement.

This is a leadership role within a dynamic, relationship-led business that values collaboration and data-driven decision

Qualifications

• Considerable experience in Commercial Lines underwriting and broker trading with proven ability to deliver P&L outcomes through effective broker engagement, business planning, portfolio management and team leadership.
• Proven experience as an effective people leader with supervisory experience and ability to build high-performing teams.
• Advanced leadership and people-management skills; ability to build high-performing teams within defined policies.

Responsibilities

• Develop broker strategies and business plans to drive growth, retention and portfolio performance across assigned broker panels.
• Lead broker engagement activity, build market relationships and deliver compelling customer and broker propositions.
• Drive team engagement, capability development and performance management to create a high‑performing culture.
• Ensure compliance with policies, standards and regulatory requirements, identifying opportunities to improve customer outcomes and operational effectiveness.
• Resolve complex trading and underwriting issues and escalate strategic matters as needed.
• Influence stakeholders through excellent communication, commercial insight and data-driven decision making.
• Maintain a consistent operating rhythm across Regions and collaborate with other Commercial Managers to align delivery and underwriting excellence.
• Actively contribute to the Commercial Manager community of practice and promote collaboration and best practice.

Skills

Commercial Lines underwriting

Broker trading

People leadership

Data-driven decision making

Communication skills

Tools

Data analytics tools

Job description

The Commercial Manager is accountable for P&L performance across defined panels of brokers, leading a team of Senior Trading Underwriters and Trading Underwriters to deliver growth, profitability, retention and portfolio quality. The role drives excellent broker engagement, underwriting discipline and adoption of P Strategy, creating sustainable growth across complex and relationship-led business.

You'll make an impact by:

• Developing and executing broker strategies and business plans, driving growth, retention and portfolio performance across assigned broker panels.
• Leading broker engagement activity, building great market relationships and ensuring delivery of a compelling customer and broker proposition.
• Driving teamengagement, capability development and performance management, creating a high-performing culture that supports commercial success.
• Ensuring compliancewith policies, standards and regulatory requirements, identifying opportunities to improve customer outcomes and operational effectiveness.
• Resolving complex trading andunderwriting issues, escalating strategic matters appropriately.
• Influencingstakeholders through excellent communication, commercial insight and data-driven decision making.
• Maintaining a consistentoperating rhythm across Regions, working closely with fellow Commercial Managers to share insight, align delivery and drive underwriting excellence.
• Actively contributing to the Commercial Manager community of practice, promoting collaboration, consistency and best practice across the Regional business.
• Championing continuous improvement and fostering innovation within the team.

Your skills and experience:

• Considerable experience in Commercial Lines underwriting and broker trading, with a proven abilityto deliver P&L outcomes through effective broker engagement, business planning, portfolio management and team leadership.
• Provenexperience as an effective people leader, extensive supervisory experience, capable of building high performing teams, managing performance and delivering consistent underwriting andcommercial results across a defined portfolio.
• Advanced leadership and peoplemanagement skills; proven ability to build high-performing teams.
• Solidunderstanding of functional processes and ability to apply judgment within defined policies.
• Excellentcommunication and influencing skills; able to engage stakeholders effectively.
• Problem-solving and decision-making within defined parameters.
• Digital fluency andability to use tools for planning and monitoring.
• Professional certifications may be advantageous.

Intact Insurance is a leading provider of Commercial and Specialty insurance solutions for businesses of all sizes across the UK and Ireland and through its Global Network in over 150 countries worldwide. Intact Insurance is part ofIntact Financial Corporation, the largest provider of Property and Casualty insurance in Canada and a leading Specialty lines insurer with international expertise. We aim to deliver second-to-none service and help brokers and businesses thrive in a fast-moving world.

Shape the future

We're leading a transformation in insurance helping people, businesses and society prosper in good times and be resilient in bad times. When you join us, you're not just taking a job – you're stepping into a career where you can make a real difference.

Grow with us

We're customer-driven, community-focused, and committed to helping our people grow. Whether you're early in your journey or bringing years of experience, we'll support you with the tools, flexibility, and opportunities to thrive while going the extra mile for customers, brokers and colleagues.

Why you'll love it here

Being part of our team means you'll have the support and freedom to bring your best self to work each day. Here's a flavour of what you can look forward to:

• Annual discretionary incentive plan
• Hybrid working (with 60% of your time office-based)
• 25 days annual leave plus bank holidays and buy/sell options
• Flexible benefit options including financial and health wellbeing
• Share investment options
• Career development and mentoring
• Inclusive culture and employee networks

More benefit information here.

Our DEI commitment

We celebrate individuality and believe our differences make us stronger. We're proud to foster a culture where everyone feels respected, valued, and empowered to thrive.

As an equal opportunity employer, we ensure fair consideration for all applicants and offer interviews to all disabled candidates who meet the essential criteria.

We understand that everyone's circumstances are different and are happy to explore flexible working options—such as reduced hours or job shares to support work–life balance.

If you meet the core criteria but not every requirement, we'd still love to hear from you. Let's explore how this role could support your next career step. If you need adjustments during the recruitment process, just let us know—we're here to support you.

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