Commercial Manager - Delivery

Five Guys; London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading burger restaurant in London is seeking a Delivery Commercial Manager to drive growth in their delivery business. This role involves managing partnerships with platforms like Deliveroo and Uber Eats while collaborating with internal teams to optimize strategies. The ideal candidate has experience in commercial roles, strong relationship-building skills, and an analytical mindset. This position offers a hybrid working model along with various rewards including private healthcare and bonuses.

Benefits

Bonus based on business performance

Private Healthcare

Life Assurance

Participation in a pension scheme

25 Days holiday + bank holidays

Long service award

Qualifications

• Proven experience in a commercial, partnerships, or trade marketing role.
• Strong negotiation skills with third-party platforms.
• Experience in financial modelling and campaign performance analysis.

Responsibilities

• Own and execute Joint Business Plans with major delivery platforms.
• Manage the delivery advertising budget and optimize ROI.
• Use data for scenario models and track campaign performance.

Skills

Commercial negotiation

Relationship building

Analytical mindset

Financial modelling

Cross-functional project management

Job description

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BURGERS & FRIES AND INCREDIBLE CAREERS!

We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.

These days, we're still just as much a family as we always have been. We have tons of integrity, we're enthusiastic. we're competitive and we just get it done - whatever the challenge.

We're on the lookout for a Delivery Commercial Manager to take the lead on our delivery partnerships with platforms like Deliveroo, Uber Eats, and Just Eat.

You'll be the key link between our delivery partners and our internal teams - from Commercial and Brand to Operations, IT, and Finance, helping us unlock growth in our £100m+ delivery business across the UK and beyond.

WHAT YOU'LL BE DOING

Strategic Partnership Management

• Own and execute Joint Business Plans with major delivery platforms.
• Lead commercial negotiations and contract renewals with DSPs.
• Build strong, long-term relationships to secure preferred partner status and unlock co-marketing opportunities.

Promotional Planning & Performance

• Deliver a strategic annual promotional calendar, aligned to business and brand goals.
• Manage the delivery advertising budget, optimising campaign setup, execution, and ROI.
• Track and analyse performance to inform future activity and drive customer acquisition.

Insights & Commercial Impact

• Use data to run scenario models, track campaign performance, and provide actionable insights.
• Support key commercial decisions through analysis and forecasting.

Cross-Functional Collaboration

• Partner with internal teams across Operations, Brand, Finance, and Tech to solve challenges and deliver strategic initiatives.
• Help implement new systems and improve delivery-related tech in collaboration with our Technical Programme Manager.

WHAT WE'RE LOOKING FOR

• Proven experience in a commercial, partnerships, or trade marketing role - ideally within food, retail, or tech.
• Strong negotiation and relationship-building skills, particularly with third-party platforms.
• Highly analytical mindset with experience in financial modelling and campaign performance analysis.
• A track record of managing Joint Business Plans or annual promotional calendars.
• Comfortable leading cross-functional projects with diverse stakeholders.
• Bonus: Understanding of delivery tech platforms and order fulfilment operations.

YOUR REWARDS:

• Bonus based on business performance.
• Private Healthcare (through Vitality)
• Life Assurance - your family is part of our family
• Participation in a pension scheme
• 25 Days holiday + bank holidays
• Long service award

Reports to: Commercial Director

Location: UK, London

Working pattern: Hybrid, 3 days in the office.