Commercial Manager - Client Success

ZipRecruiter; London; On-site; GBP 70,000 - 120,000; Full time

Job summary

A dynamic fintech company, Bank of London, is looking for a Head of Customer Success to lead their customer success function. In this pivotal role, you'll ensure client satisfaction, drive growth, and manage high-value partner relationships. This position requires strong leadership and strategic selling skills in the financial technology sector.

Qualifications

• Proven experience in senior Customer Success or Account Management roles.
• Experience in payments fintech or as part of a bank platform.
• Strong leadership and team-building capabilities.

Responsibilities

• Develop and manage partner relationships post-go-live.
• Monitor client outcomes and identify growth opportunities.
• Lead and build a high-performance customer success team.

Skills

Leadership

Communication

Interpersonal skills

Strategic Selling

Job description

Job Description

Bank of London is a next- banking technology platform company redefining the future of financial services. We combine cutting-edge technology with deep financial expertise to deliver seamless, secure, and scalable banking solutions to our partners and clients.

We are seeking a dynamic and strategic Head ofCustomer Success to build our customer success function to drive the commercial growth. This role is pivotal in ensuring we transform new clients into long-term partners, ensuring they grow, and maximise their potential on our platform.

Client Retention & Revenue Growth

• Develop partner relationships post-go-live, ensuring they transition smoothly into active, high-value accounts.
• Proactively monitor client outcomes – volumes, revenues - and identify opportunities for growth (cross selling or volumes growth)
• Ensure client satisfaction – by ensuring any ops requests get resolved, coordinating internal teams – and turn clients into advocates.

Strategic Upselling & Consultative Sales

· Identify, pitch and close deals for new services to grow the value of our partnership

Leadership & High-Performance Team Management

· Implement new tools to increase performance and efficiency of the team.

· Gradually grow the team with the growth of the client portfolio.

· Set targets, manage performance.

· Challenge internal status quo and drive customer-centricity across the bank.

Requirements

• Proven experience in a senior Customer Success, Account Management, or Client Services role, ideally within a payments fintech or a bank platform environment.
• Strong leadership and team-building skills.
• Excellent communication and interpersonal abilities.
• Strategic seller with a hands-on approach and experience in closing large deals
• Experience managing complex partner ecosystems, managing partners performance and driving customer growth.

Location

London (5 days a week)

Travel to other locations may be required on occasion.

Bank of London is an equal opportunity employer committed to , and belonging. All qualified applicants are welcome and will receive consideration for employment without regard to , , , or expression, , , or and expression, transgender, , or military veteran status.