Commercial Manager - Base

Chartered Institute of Procurement and Supply (CIPS); United Kingdom; On-site; GBP 45,000 - 60,000; Full time

Job summary

Join a leading media and entertainment brand as part of the Customer Growth team, where you'll drive commercial strategies, reduce churn, and enhance customer experiences. This hybrid role offers flexibility and the opportunity to collaborate across diverse teams.

Benefits

Generous Pension Package

Private Healthcare

Discounted Mobile and Broadband

Exclusive Sky VIP Rewards

Qualifications

• Previous experience with commercial/strategy roles, base management or customer retention programmes.

Responsibilities

• Recommend effective commercial strategies to improve customer growth.
• Produce analyses and recommendations for cohorts & trends.
• Own the commercial strategy for selected Voice & Digital estates.

Skills

Strategic Thinking

Analytical Skills

Communication

Commercial Awareness

Tools

Microsoft Excel

PowerPoint

Job description

Want to do the best work of your life? With 24 million customers in 7 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

Base Management sit within the Customer Growth team. We are the heartbeat of Sky, responsible for the commercial health (acquisition and retention) of our TV, Broadband and Mobile subscription customer business. We work really closely with a number of teams across the business pulling together plans that benefit our customers across their lifecycle. As a result, this role will allow you to rapidly build an internal network across Sky. So, if you want to work across large groups of diverse teams in a high-profile role, then this could be for you!

What you'll do:

• Recommend the most effective commercial strategies to improve customer growth - engaging effectively with our Customer Experience, Trading and Data Science teams to design innovative commercial initiatives
• Produce insightful analyses and recommendations for cohorts & trends requiring commercial focus - to reduce churn/cost, increase revenue and/or drive product downgrades
• Own the commercial strategy for selected Voice & Digital estates
• Collaborate with our Trading, Performance, Customer Service, Data, and Finance teams to maintain performance momentum and deliver our quarterly and yearly commercial targets
• Adopt a 'test & learn' approach that launches iterative initiatives at scale and in a way that works for our Technical, Commercial and Trading teams
• Drive initiatives that directly impact the products that our customers are on, with the aim of optimising the value our customers are getting from their Sky package. This would involve engaging with Commercial Product teams to align on approach and keeping partners advised at key achievements

What you'll bring:

• You'll be a strategic thinker - able to take complex ideas and simplify them into a plan that is forward looking and puts the customer first.
• You'll be brilliant at translating customer insight into strong commercial strategies that drive momentum and strong business performance.
• You'll be very commercially aware and numerate, able to size commercial opportunities and influence your network to keep us focused on what's important.
• You'll have strong analytical skills and be confident using Microsoft Excel and PowerPoint - producing packs and business cases that cut through complexity and lead straight to a decision.
• You'll be a strong communicator, confident at presenting your recommendations across the organisation and able to bring stakeholders on a journey.
• Ideally, you'll have previous experience with commercial/strategy roles, base management or customer retention programmes.

The Rewards:

There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

- Sky Q, for the TV you love all in one place!
- A generous pension package!
- Private healthcare
- Discounted mobile and broadband
- Access a wide range of exclusive Sky VIP rewards and experiences

How you'll work:

We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home.

We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process.

Your office base:

Osterley:

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers

Inclusion:

At Sky we don't just look at your CV. We're more passionate about who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working.

We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you.

To find out more about working with us, search #LifeAtSky on social media.

Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.