Commercial Manager

OSI Systems, Inc.; St. Neots; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading electronics manufacturer in the UK is seeking a Key Account Manager to oversee customer accounts, ensure satisfaction, and manage relationships. The ideal candidate will have over 10 years of experience in account management, a strong work ethic, and skills in negotiation and problem solving. The role requires travel to visit customers and suppliers as needed, and proficiency in Microsoft Office tools is essential.

Qualifications

• Proven experience in account management with a focus on customer satisfaction.
• Ideal candidate should have 10+ years in Account Management.
• Experience in contract electronic manufacturing is highly desirable.

Responsibilities

• Own all customer-facing work and manage customer relationships.
• Review the customer base to apply appropriate management effort.
• Conduct business reviews to ensure clients are satisfied.

Skills

Influencing skills

Negotiation skills

Interpersonal skills

Customer service

Problem solving

Tools

Microsoft Word

Microsoft Excel

Outlook

ERP systems

Job description

Overview

OSI Systems companies have a long history of developing innovative solutions to bring a better quality of life to the world. Our OSI Electronics (OSIE) division is a diversified manufacturer of electronic devices and provider of value-added manufacturing services.

Role Overview

We provide our customers with the manufacturing capabilities and purchasing power of a global Electronics Manufacturing Services company. We deliver personalized regional support and strive to build lasting relationships and create close and valued partnerships with our customers. Our singular focus is to help security experts, clinical professionals and high-tech developers solve real-world problems and issues.

To be Key Account Manager and to support Account Management Team with all their customers. Develop and expand existing customer accounts, margins and inventory control. Ensure customer satisfaction is of paramount importance. Support Sales Director in on-boarding new accounts and provide Quote support as required. Push strong commercial ethos throughout the business.

Responsibilities

• You will ‘own’ all customer-facing work either yourself or through your Team.
• Regularly review and segment the customer base to determine the appropriate level of relationship management effort to be applied to each customer bearing in mind available resources
• Identify and work with the relevant account manager to manage the relationships
• Meet regularly with key customers and account managers to identify risks, issues and opportunities for improvement / additional value add
• Building and maintaining relationships with clients and key personnel within customer companies.
• Working closely with Account Managers. Conducting business reviews to ensure clients are satisfied with their products and services and supporting customers, ensuring expectations are met and maintained.
• Alerting the account managers to opportunities for further sales within key clients.
• Letting customers know about other products the company offers.
• Attending meetings with clients to build relationships with existing accounts.
• Achieving client relationship targets and KPI’s as set by the General Manager or Commercial & Purchasing Manager.
• Escalating and resolving areas of concern as raised by customers.
• Carrying out client satisfaction surveys and reviews.
• Monitoring company performance against service level agreements and flagging potential issues.
• Own and maintain orderbook and forecast, providing timely and accurate system updates and reviews.
• Liaising with internal departments to ensure client needs are fulfilled effectively.
• Dealing with customer queries and relaying information in a timely manner.
• Order input/processing, quotation input, dissemination, collation and analysis.
• Liaising with production to ensure delivery schedules are correct.
• Assisting external sales team to grow accounts and ensuring customer satisfaction

Qualifications

• Proven influencer and accomplished negotiator who can create, manage and develop effective working relationships with both internal teams and essentially highly demanding customers.
• Proven experience both operational and relationship/account management experience where you can demonstrate how and where you have added value to both your business and your customer
• Ideally 10+ years of Account Management experience ideally within a contract manufacturing environment.
• Strong interpersonal skills and an ability to build rapport with customers.
• Demonstrable People Management experience, along with coaching and mentoring, as the position will have at least 2 direct reports
• Previous sales experience and an organised approach to work.
• Hardworking with a strong work ethic.
• Previous experience working as a client relationship manager or a track record of managing client relationships is essential
• Customer service/account management.
• Knowledge of contract electronic manufacturing (PCB Assembly) and/or electro-mechanical industry is highly desirable.
• Fast-paced office environment; requires significant use of telephone and computer programmes – Microsoft word, excel, outlook, ERP, etc.
• Capable of delivering both internal external presentations.
• Problem solver with a ‘can do’ attitude to external and internal customers.
• Domestic travel may be required - visiting customers, suppliers, etc