Commercial Loan Servicing Specialist

JR United Kingdom; London; Hybrid; GBP 37,000; Full time

Job summary

A leading loan servicing company in the UK seeks a Commercial Loan Servicing Specialist in Uxbridge, London. The role involves customer communication, loan administration, and negotiation of payment difficulties. Candidates should have experience in mortgage administration and excellent customer service skills.

Benefits

Private medical insurance

Salary Sacrifice Pension matched up to 8%

EAP

Enhanced maternity and paternity

Wellbeing and Volunteering Days

Eye care contribution

Payroll Giving

Life Assurance

Qualifications

• Experience in customer service and mortgage administration.
• Experience with residential and buy to let mortgages.

Responsibilities

• Regular communication with customers experiencing payment difficulties.
• Monitoring agreed workout strategies.
• Delivering accurate loan administration activities.

Skills

Customer Service

Communication

Risk Assessment

Tools

Microsoft Excel

Job description

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Commercial Loan Servicing Specialist, London (Uxbridge)

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Client:

Pepper Advantage

Location:

London (Uxbridge), United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

5

Posted:

12.05.2025

Expiry Date:

26.06.2025

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Job Description:

Pepper Advantage is one of the leading specialist loan servicing companies in the UK, currently seeking a Commercial Loan Servicing Specialist to join our growing team in Uxbridge, London. The ideal candidate will have proven experience in customer service and mortgage administration, particularly in a commercial and regulated loans environment.

We are interested in candidates with experience in residential and buy-to-let mortgages, especially with limited companies, and who possess excellent customer service and communication skills.

Main responsibilities include:

• Communicating regularly with customers facing payment difficulties
• Negotiating arrears workout options such as arrangements, capitalisation, workouts, shortfall sales, etc.
• Monitoring agreed strategies and taking appropriate action per the Special Servicing Manual
• Creating and submitting referrals to line managers for requests outside the mandate
• Handling inbound and outbound customer and third-party calls related to arrears and collections, providing excellent service
• Processing loan administration activities accurately and promptly
• Maintaining communication with customers and clients
• Conducting primary servicing activities

Benefits include:

• Salary up to £37,000 per annum
• Private medical insurance
• Salary Sacrifice Pension (matched up to 8%)
• Employee Assistance Program (EAP)
• Enhanced maternity and paternity leave
• Wellbeing and Volunteering Days
• Eye care contribution
• Payroll Giving
• Life Assurance

Additional Information:

This is a hybrid role requiring up to three days/week office attendance following initial office-based training.

Ideal candidates will have experience with residential and buy-to-let mortgages, phone-based customer service experience, insolvency/collections knowledge, understanding of legal and compliance requirements, risk assessment skills, proficiency in Microsoft Excel, self-motivation, and the ability to work within internal controls and meet deadlines.

About Pepper Advantage:

Established in 2013, Pepper Advantage UK is a leading loan-servicing company with offices in London and the North of England. It employs over 360 staff and manages assets worth approximately US$25 billion, covering sectors like commercial and residential mortgages, including prime, near-prime, non-conforming, and SME loans.