Commercial IT Business Analyst EMEA

Elanco; Hook; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

Elanco is seeking an IT SiteOps Analyst to manage IT operations for its European Commercial affiliates in Hook, UK. The role involves acting as the primary IT contact, supporting local teams, and ensuring the efficient use of technology. Candidates should have a Bachelor's degree in Computer Science and at least three years of relevant experience. Strong communication and analytical skills are essential for success in this hybrid position.

Qualifications

• Minimum three years’ experience in IT systems implementation and support.

Responsibilities

• Own IT operations and enablement of digital strategy for European Commercial affiliates.
• Build relationships with stakeholders and oversee local IT vendors.
• Manage small to medium-sized IT projects related to local systems.

Skills

Communication

Interpersonal skills

Stakeholder management

Analytical skills

Problem-solving

Education

Bachelor’s degree in Computer Science or related Scientific area

Job description

At Elanco (NYSE: ELAN) – it all starts with animals!

As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. We’re driven by our vision of ‘Food and Companionship Enriching Life’ and our approach to sustainability – the Elanco Healthy Purpose – to advance the health of animals, people, the planet, and our enterprise.

At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, works with dynamic individuals, and acquires new skills and experiences that will propel your career to new heights.

Making animals’ lives better makes life better – join our team today!

This role will own the IT operations and enablement of Elanco’s digital strategy for our European Commercial affiliates.

As our IT SiteOps Analyst for Commercial affiliates in Western Europe, you will be the primary IT point of contact, acting as a bridge between local commercial teams and IT. You will own IT delivery of local and regional Commercial initiatives which need involvement of IT, and you will champion the adoption and efficient use of our global commercial technology capabilities, ensuring they meet the unique needs of each affiliate while aligning with Elanco’s global strategy.

You will also support delivery of other local operational IT services & solutions as well as coordinate with IT service providers to maintain stability.

Your Responsibilities:

• Represent all aspects of IT to local employees, building a strong brand for IT
• Build and maintain strong relationships with key stakeholders in both IT and the commercial business, effectively communicating updates, challenges, and opportunities.
• Oversee local IT vendors ensuring service level agreements are met and value is maximized.
• Gather, analyze, and prioritize local IT needs, ensuring alignment with global IT strategy
• Maintain a strong understanding of global commercial capabilities and promote their adoption within the Western European affiliates, driving standardization
• Lead and manage small to medium-sized IT projects related to local systems and processes
• Actively participate in the country’s operational agendas to enable site “essential wins”
• Own the technology and business use of local IT applications and related hardware, ensuring continuous operation, systems remain in a validated state, and manage lifecycle through releases and retirement
• Ensure local adoption of global IT policies and processes
• Oversee local IT service provider resources ensuring they deliver reliable, quality IT services
• Understand and represent local compliance requirements for IT solutions/services e.g., data privacy

What You Need to Succeed (minimum qualifications):

• Bachelor’s degree in Computer Science or related Scientific area
• Minimum three years’ experience in the implementation and support of IT systems and/or infrastructure

What will give you a competitive edge (preferred qualifications):

• Proven experience in a similar IT analyst role
• Excellent communication, interpersonal, and stakeholder management skills
• Understanding of commercial processes and technologies, such as CRM, marketing automation, sales analytics, sales data
• Knowledge & experience of ITIL processes
• Demonstrated ability to influence peers and business partners
• Demonstrated ability to proactively identify issues and either resolve or escalate to the appropriate level for resolution
• Build strong relationships with other IT functions
• Strong analytical, problem-solving, and investigative skills
• Experience in the Animal Health industry or Commercial environment, with a solid understanding of relevant processes and trends

Additional Information:

• Travel: 0-10% travel
• Location: Hook, UK - Hybrid Work Environment

Don’t meet every single requirement? Studies have shown underrepresented groups are less likely to apply to jobs unless they meet every single qualification. At Elanco, we are dedicated to building a diverse and inclusive work environment. If you think you might be a good fit for a role but don't necessarily meet every requirement, we encourage you to apply. You may be the right candidate for this role or other roles!

Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability, or any other legally protected status.