Commercial Investigator

Sedgwick; Glasgow; On-site; GBP 30,000 - 50,000; Full time

Job summary

Sedgwick is seeking a Commercial Investigator to join their Glasgow team. This role involves managing insurance claims suspected of fraud, conducting investigations, and maintaining high standards of customer service. You'll engage with various stakeholders and report findings to enhance fraud detection measures in a supportive work environment that values professional growth.

Benefits

Self Invested Personal Pension Scheme (SIPP)

25 days holiday plus bank holidays

Fully funded company vehicle or cash allowance

Flexible working options

Private healthcare plan

Life assurance

Employee assistance programme

Voluntary flexible benefits

Discounts on various products

Qualifications

• Experience in handling Commercial, Property, and Business Interruption claims.
• Thorough understanding of insurance principles and legal liabilities.
• Knowledge of evidence handling and GDPR principles.

Responsibilities

• Manage a portfolio of potentially fraudulent commercial insurance claims.
• Conduct interviews and gather evidence for investigations.
• Communicate with policyholders and produce detailed reports.

Skills

Insurance Knowledge

Claims Expertise

Legal Awareness

Indemnity Understanding

Construction Knowledge

Evidence Handling

IT Proficiency

Regulatory Compliance

Complaints Handling

Data Protection

Tools

Microsoft Word

Microsoft Excel

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work

Fortune Best Workplaces in Financial Services & Insurance

Commercial Investigator Job Location: Glasgow Job Type: Permanent Remuneration: Competitive salary taking into account skills, experience and qualifications We have a fantastic opportunity for a Commercial Investigator based in the Glasgow area.

The Commercial Investigations team promotes best practice for the detection and containment of fraud, working exclusively on commercial insurance claims. This field-based role requires a skilled and motivated Commercial Investigator to manage a portfolio of commercial insurance claims that have been flagged as potentially fraudulent. The successful candidate will be responsible for conducting thorough investigations, including planning and executing interviews, gathering and analysing evidence, and liaising with third parties such as brokers, contractors, and law enforcement agencies.

You will independently manage your caseload, ensuring accurate documentation and timely progression of each case. A key aspect of the role is maintaining strong communication with policyholders and stakeholders while upholding high standards of customer service and compliance with regulatory guidelines. You will also be expected to produce detailed reports, issue outcome letters, and contribute to the identification and reporting of fraudulent activity to relevant industry bodies.

This position offers a varied and engaging workload, requiring a proactive mindset, attention to detail, and a strong understanding of insurance legislation and investigative best practices. You will play a vital role in promoting the Commercial Investigations Team and supporting our clients with expert fraud detection and resolution.

The skills you will have when you apply:

• Insurance Knowledge: Apply a thorough understanding of insurance principles to commercial and property claims, including business interruption.
• Claims Expertise: Demonstrate experience and knowledge in handling Commercial, Property, and Business Interruption claims.
• Legal Awareness: Apply current case law, statutes, and legal liabilities effectively in investigations.
• Indemnity Understanding: Understand and apply the principle of indemnity in the context of insurance claims.
• Construction Knowledge: Possess relevant knowledge of building construction to support claim validation.
• Evidence Handling: Identify, secure, preserve, and accurately record evidence during investigations.
• IT Proficiency: Be confident using Microsoft Word and Excel as part of daily tasks.
• Regulatory Compliance: Understand the role of the FCA and how it impacts your responsibilities.
• Complaints Handling: Demonstrate knowledge of complaints procedures and apply them appropriately.
• Data Protection: Understand and implement GDPR principles and procedures in all aspects of the role.

What we’ll give you for this role:

Remuneration & more

• Competitive salary taking into account skills, experience and qualifications
• A Self Invested Personal Pension Scheme (SIPP)
• Holiday allowance of 25 days plus bank holidays
• Fully funded company vehicle or cash in lieu allowance
• Flexible working from our office or your home

Health & support

• Private healthcare plan (including pre-existing conditions)
• Life assurance
• Employee assistance programme for employee wellbeing
• Group Income Protection

Other benefits

• Voluntary flexible benefits – green car scheme, travel insurance, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
• Employee assistance programme for employee wellbeing
• Discounts on various products and services

This isn't just a position, it's a pivotal role in shaping our industry

At Sedgwick, not only will you be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, you'll also be an architect of tomorrow's insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day.

You'll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn't just a job; it's an opportunity to shape the future of insurance.

Next steps for you:

Think we'd be a great match? Apply now –we want to hear from you.

If you’re unsure whether you have all the skills needed then do apply –we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between.

Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).

Sedgwickis an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.