Commercial Intelligence Senior Manager

Samsung Electronics UK; Chertsey; Hybrid; GBP 60,000 - 85,000; Full time

Job summary

A leading technology company seeks a Commercial Intelligence Senior Manager to oversee performance reporting and analytics for its D2C channel. The role involves generating strategic insights, managing multiple reporting tools, and leading a team to drive growth across various markets in a fast-paced, hybrid environment.

Benefits

Hybrid working (3 days in office, 2 days remote)

Performance-based bonus scheme

Car allowance

Pension contributions

Volunteering days

Holiday entitlement

Product discounts

Shopping portal discounts

Qualifications

• Experience in e-commerce and digital data analysis.
• Proficiency with digital tools like SQL, Looker, Power Pivot, and QLIK.
• Strong analytical skills with attention to detail.

Responsibilities

• Support the Head of Commercial Intelligence to deliver reporting aligned with business needs.
• Create actionable insights from management plans and trading files.
• Develop channel trading packs and prepare reports for executive review.

Skills

Analytical skills

Communication skills

Teamwork

Attention to detail

Data analysis

E-commerce experience

Education

Background in accounting, analytics or numbers

Tools

SQL

Looker

Power Pivot

QLIK

Job description

Position Summary

Why join our team?

You will be part of the D2C Channel Management and BI team, helping to deliver Samsung Electronics revenue targets and support new sales initiatives across 17 European Subsidiaries and 32 Markets. Working with all categories and functions to deliver best-in-class reporting and analytics to drive sales across the D2C channel and related storefronts!

Role And Responsibilities

Your key responsibilities

As Commercial Intelligence Senior Manager, support the Head of Commercial Intelligence and Insights to deliver reporting and analytics aligned with business needs, on daily, weekly, and monthly bases. Responsibilities include:

• Converting Management Plan into eStore metrics: creating divisional trading files, strategy files to monitor eStore performance, and generating actionable insights.
• Creating bottom-up eStore Strategic Plans: consolidating plans by Storefront from all Markets for visibility and accountability.
• Developing and delivering Weekly Channel Trading Packs to monitor performance and recommend contingency plans.
• Preparing weekly trading meeting reports with insights, actions, and summaries for executive review.
• Producing weekly billing reports, identifying concerns, and summarizing insights.
• Monitoring forecast trends by Market, gathering insights, and producing summaries.
• Generating quarterly reports for Business Reviews with underperforming Markets, collaborating with the Channel PIC for insights and action plans.
• Delivering Demand Generation Reports for campaigns, working with campaign leads to meet requirements and optimize performance mid-flight.
• Providing PCA analysis for each campaign, sharing learnings for future improvements.
• Collaborating with the BI team to ensure current data streams are delivered and developing new streams as needed, including alignment with Suwon Big Data Centre.
• Maintaining QLIK reporting solutions and reports to meet business needs.
• Supporting multiple channels including D2C, EPP, SMB, Shop APP, and ePromoter with reporting requirements.
• Optimizing report production for efficiency.
• Providing training and guidance to ensure effective report engagement.

Your Key People Management Responsibilities – Leading Others Only

• Clarifying report frameworks, purposes, and metrics, and setting expectations.
• Providing direction and support to prioritize workload.
• Developing the team through regular coaching and feedback.
• Promoting inclusion and building trust within the team.
• Ensuring effective communication and cascading relevant information.
• Managing onboarding, offboarding, and the entire colleague lifecycle.
• Overseeing annual performance cycles such as goal setting, evaluations, and salary reviews.
• Ensuring team compliance with company policies and values.

What We Need For This Role

To succeed, you should have:

• Experience in e-commerce and digital data analysis.
• Proficiency with digital tools like SQL, Looker, Power Pivot, and QLIK.
• Strong analytical skills with attention to detail.
• Ability to prioritize and manage multiple projects.
• Excellent communication and presentation skills.
• A background in accounting, analytics, or numbers.
• Adaptability and proactive information sharing.
• Teamwork and high personal standards.

What does success look like?

The successful individual will manage data and deliver reports to drive sales and shape the eStore business, contributing to business delivery in a fast-paced digital environment.

The interview process

Minimum two-stage process: initial interview reviewing experience and CV, followed by a presentation to the hiring team. Details provided in advance.

Skills And Qualifications

See above for key skills and attributes.

Benefits of working at Samsung include

• Hybrid working (3 days in office, 2 days remote)
• Performance-based bonus scheme
• Car allowance
• Pension contributions
• Volunteering days
• Holiday entitlement
• Product discounts
• Shopping portal discounts

A note on equal opportunities

We are committed to diversity and provide reasonable accommodations for individuals with disabilities. Contact us for support.

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