Commercial Insurance New Business Coordinator (Hybrid)

Smile Digital; West Midlands; Hybrid; GBP 27,000 - 32,000; Full time

Job summary

Smile Digital in Solihull, West Midlands is seeking a Commercial Insurance Account Handler and New Business Support administrator on a hybrid basis, with 3 days in the office. The role blends client interaction, insurer liaison and progression of new business opportunities.

You will manage enquiries from initial fact-finding to quotation and completion, coordinating with the team and supporting New Business Executives as needed to move opportunities forward.

Qualifications

• Experience within commercial insurance broking.
• Ability to gather information, obtain quotations and progress enquiries.
• Strong organisational skills to manage multiple enquiries and priorities.

Responsibilities

• Taking ownership of incoming commercial insurance enquiries from initial contact to completion.
• Contact prospective clients to understand requirements and gather information for quotations.
• Obtain quotations through insurer portals, Acturis eTrade and manual submissions.
• Liaise with insurers to obtain terms, clarify information and progress opportunities.
• Support the New Business Executives with risk presentations, market submissions and day-to-day administration.
• Follow up with clients and insurers to ensure enquiries and quotations move forward.
• Maintain accurate client records, pipeline information and documentation within Acturis.
• Manage client onboarding, policy documentation, invoicing and premium finance administration.
• Coordinate follow-ups and administrative activities across the New Business team.
• Build positive relationships with clients and insurers while delivering excellent service.

Skills

Acturis

Job description

Smile Digital in Solihull, West Midlands is seeking a Commercial Insurance Account Handler and New Business Support administrator on a hybrid basis, with 3 days in the office. The role blends client interaction, insurer liaison and progression of new business opportunities.

You will manage enquiries from initial fact-finding to quotation and completion, coordinating with the team and supporting New Business Executives as needed to move opportunities forward.