Commercial Insurance Account Handler - Client Liaison

Everywhen, part of the Ardonagh Group; Gloucester; On-site; GBP 26,000 - 34,000; Full time

Job summary

Everywhen is seeking an Account Handler to support an Account Executive in managing a commercial lines client portfolio from Gloucester. You will set up actions from quotes, sales, mid-term adjustments and renewals, acting as the first point of contact for client and provider queries.

The role requires strong insurance knowledge, excellent communication, and a proactive, detail‑oriented approach capable of handling multiple tasks under pressure while maintaining client records and service

Qualifications

• Background in Commercial Insurance (commercial combined, contractors, property owners, fleet)
• Cyber and MLP experience preferred
• Excellent communication and interpersonal skills
• Proactive attitude with initiative
• Ability to work under pressure and assimilate large quantities of information quickly
• Effective teamwork and collaboration
• Strong influencing and negotiation abilities
• Resilience to handle problems and constructive criticism

Responsibilities

• Ensure the smooth running of assigned portfolio on a day-to-day basis
• Achieve agreed retention rates
• Achieve cross selling and referral targets
• Develop, maintain and cultivate a constructive and professional relationship with clients and insurers at all levels
• Be the first point of contact for day-to-day enquiries from clients, providers and other internal and external sources
• Independently respond to queries from both clients and insurers in a pro-active manner
• Resolve any identified discrepancies in provider documentation before sending to clients
• Maintain client records and data in line with our systems and protocols
• Provide a proactive professional telephone handling service for both internal & external contracts, including clients, brokers, providers and colleagues.

Skills

Communication

Proactivity

Working under pressure

Teamwork

Negotiation

Resilience

Initiative

MLP experience

Cyber experience

Job description

Everywhen is seeking an Account Handler to support an Account Executive in managing a commercial lines client portfolio from Gloucester. You will set up actions from quotes, sales, mid-term adjustments and renewals, acting as the first point of contact for client and provider queries.

The role requires strong insurance knowledge, excellent communication, and a proactive, detail‑oriented approach capable of handling multiple tasks under pressure while maintaining client records and service