Commercial Insurance Account Handler

Arthur J. Gallagher & Co.; City of Edinburgh; On-site; GBP 24,000 - 35,000; Full time

Job summary

Arthur J. Gallagher & Co. is seeking a Schemes Account Handler for their Edinburgh office to manage a diverse portfolio of scheme-based clients. This role involves processing policies and building strong relationships with clients and underwriters. The right candidate will bring communication excellence and a detail-oriented approach to their work.

Qualifications

• Experience in the insurance industry is an advantage.
• Strong customer-centric focus and risk awareness.
• Ability to meet deadlines and assist team members.

Responsibilities

• Managing scheme-based clients and processing policy adjustments.
• Advising clients on policy cover and addressing their needs.
• Maintaining accurate records and handling customer inquiries.

Skills

Communication

Interpersonal Skills

Planning and Analytical Skills

Attention to Detail

Education

Chartered Insurance Institute Qualifications (Dip CII or FIT)

Tools

MS Office

Job description

Introduction

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

Gallagher’s Edinburgh Office is seeking a Schemes Account Handler to join their established team based in the city centre. This role will primarily be responsible for managing a high volume of scheme-based clients, with the full support of an experienced team. The key relationships are clients, the Appointed Representative (AR), and the insurer.

The primary scheme in the team is our Dentist Medical Malpractice Scheme which was established in 2012. It has been a fantastic growth success story and there are now over 5,000 clients being serviced on an annual basis.

It’s a great opportunity to work with a highly motivated and collaborative team which continues to grow and contribute to our branch's success.

How you'll make an impact

What you can expect:

• Intimate knowledge of the products and the dental indemnity market
• Develop & champion working relationship with underwriters to ensure cover and product meets clients’ needs
• Responsibility for placing new policies, processing renewals and midterm adjustments for all scheme business
• Advise clients on their policy cover and discuss other needs they may have
• Ensure all customer details are recorded accurately
• Deal with a large amount of enquiries in a professional manner by phone and email
• Work within set parameters of insurer’s delegated authority.
• Deal with account queries and credit control matters highlighting any concerns.
• Apply fundamental legal and regulatory policy in relation to internal policies and the insurance contract as required

About you

Skills and experience we're looking for:

• Good communication and interpersonal skills, confident when building and maintaining relationships, strong planning and analytical skills with high accuracy and attention to detail.
• Previous experience in the insurance industry would be an advantage or having worked to targets within a regulated or customer services environment.
• Risk aware in handling customer information, 100% customer-centric, focussed on the best possible outcome for our customers at all times.
• Due diligence and process driven to deadlines, task focused, results oriented and takes initiative when assisting team members.
• Proficient in MS office and solid understanding of client databases.
• Holding or working towards one of the Chartered Insurance Institute Qualifications, Dip CII or FIT would be advantageous.
• Eligible to work in the UK