Commercial Engagement Manager

Kerridge Commercial Systems; North East; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading software solutions provider in Newcastle upon Tyne is seeking a Commercial Engagement Manager to drive customer engagement strategies. This role involves collaboration across teams to ensure effective communication and improve sales outcomes. Ideal candidates will have 4-8 years of experience in sales enablement or customer engagement and a strong analytical mindset. The company promotes a flexible hybrid work environment and values diversity.

Benefits

Flexible hybrid work policy

Inclusive workplace

Qualifications

• 4–8 years of experience in sales enablement or customer engagement.
• Strong understanding of sales processes and customer lifecycle management.
• Proven track record of driving commercial outcomes.

Responsibilities

• Design and implement commercial engagement strategies.
• Collaborate with Sales and Marketing for tailored campaigns.
• Analyze engagement metrics and refine strategies.

Skills

Sales enablement

Customer engagement

Analytical mindset

CRM proficiency

Communication skills

Tools

Salesforce

HubSpot

Job description

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Commercial Engagement Manager, Newcastle upon Tyne

Client: Kerridge Commercial Systems

Location: Newcastle upon Tyne, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 60e06eadef98

Job Views: 27

Posted: 13.08.2025

Job Description:

At Klipboard, we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work.

Klipboard provides specialist software, services, and support to deliver fully integrated trading and business management solutions to companies in the distributive trade worldwide. With extensive experience in ERP/SaaS solutions, Klipboard serves a diverse client base, including wholesalers, distributors, merchants, and retailers, from small traders to multinational enterprises. Our offices are located in the UK, Ireland, The Netherlands, South Africa, Kenya, and North America. Our mission is to design and deliver high-performance, integrated ERP solutions that enable our customers to source effectively, stock efficiently, sell profitably, and service competitively.

We are seeking a strategic and results-oriented Commercial Success Manager to lead initiatives that enhance engagement with our customers throughout the commercial lifecycle. This role involves collaboration with Sales, Marketing, and Customer Success teams to optimize communication of value, accelerate lead generation, increase deal volumes, and focus on revenue growth and customer retention.

Key Responsibilities:

• Design and implement commercial engagement strategies to support sales pipeline development, deal acceleration, and portfolio expansion.
• Collaborate with Sales and Marketing to create tailored campaigns, sales enablement materials, and messaging frameworks for key customer segments.
• Partner with Sales and Customer Success teams to identify expansion opportunities and support upsell/cross-sell efforts through targeted outreach and content.
• Utilize CRM and engagement platforms to automate customer journey touchpoints, including email sequences, quarterly business reviews, and nurture campaigns.
• Develop an internal engagement program showcasing the X-Sell portfolio to educate and motivate staff.
• Lead engagement programs for key accounts, user groups, workshops, and executive briefings.
• Analyze engagement metrics and continuously refine strategies based on performance data.
• Act as a liaison between commercial teams and product/marketing to ensure customer needs influence go-to-market strategies.

Skills, Knowledge, and Experience:

• 4–8 years of experience in sales enablement, customer engagement, or related roles within a B2B environment.
• Strong understanding of sales processes, account management, and customer lifecycle management.
• Proven track record of driving commercial outcomes through cross-functional collaboration.
• Excellent communication and storytelling skills, both written and verbal.
• Proficiency with CRM (e.g., Salesforce), marketing automation (e.g., HubSpot), and engagement tools.
• Analytical mindset with the ability to interpret data and apply insights to improve strategies.

Company Info:

We are excited to share that Kerridge Commercial Systems (KCS) is rebranding as Klipboard, uniting our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. With offices worldwide, we are looking for talented individuals to join our growing teams. Due to our growth, now is an exciting time to join us as we enter our next chapter.

At Klipboard, we promote a flexible hybrid work environment, combining office collaboration with remote work. We value diversity and are committed to an inclusive workplace, recognizing that diversity fuels innovation.

If you need assistance or accommodations during the interview process, please contact our TA or HR team.

We encourage applications from underrepresented groups and those who may not meet every listed requirement but are passionate and eager to contribute. We do not accept agency resumes unless explicitly invited. Please do not forward resumes to our careers site or employees, as unsolicited submissions will not be considered or liable for fees.