Commercial Customer Service Officer - Isle of Man

LLOYDS BANK PLC; Douglas; Hybrid; GBP 29,000 - 30,000; Full time

Benefits offered by this job

Pension up to 15%

Annual bonus

Share schemes

Discounted shopping

22 days holiday

Wellbeing initiatives

Generous parental leave policies

Job summary

Lloyds Banking Group is seeking a Commercial Customer Service Officer in Isle of Man. The role is hybrid, 35 hours weekly, with a 6-month fixed term contract. Training starts Day 1, and there are clear paths to develop within the Crown Dependencies business.

Responsibilities include handling customer queries, supporting colleagues, and following established procedures to ensure high service standards.

Qualifications

• Broad understanding of product offerings and market environment.
• Disciplined, collaborative approach with multiple priorities.
• Strong written and verbal communication skills.
• Commitment to accuracy when reviewing documentation.
• Customer service mindset and ability to handle queries.

Responsibilities

• Handle customer activities from initial query to completion.
• Support customer-facing colleagues to deliver outstanding service.
• Carry out routine tasks and follow established procedures.
• Manage standard data and maintain files for correspondence.
• Develop personal capabilities through formal and informal training.

Skills

Product knowledge

Collaborative

Oral & written communication

Attention to detail

Customer service focus

Job description

End Date: Monday 23 November 2026

Salary Range: £28,776 - £30,290

We support flexible working options.

Job Title

Commercial Customer Service Officer – Isle of Man

Location: Villiers House, Douglas, Isle of Man

Hours: Full time – 35 hours per week – 6 month Fixed Term Contract

Working Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time in the office.

Please note this role is only available for candidates residing in, or to those who hold right to work permits for Isle of Man.

What you’ll be doing

The Crown Dependencies business is the fastest growing business in Lloyds Banking Group so it’s an exciting time to join and make a real difference.

In this exciting and varied role, you’ll be working within our Commercial Customer Servicing team, handling customer activities from initial query to completion. You’ll also have the opportunity to support our customer facing colleagues in providing outstanding customer service.

In this role you’ll:

• Carry out simple procedural tasks to support management of external client relationships.
• Work within current standard compliance processes, systems, and procedures, and report simple non-compliance issues.
• Carry out routine customer needs support tasks and assist others by following established procedures.
• Carry out a range of prescribed customer service activities and handle non-standard or more complex customer cases and enquiries using existing procedures.
• Create, organise and maintain files for correspondence and records.
• Support development of personal capabilities by pursuing existing formal and informal training opportunities.
• Collect and prepare standard data related to ongoing issues.
• Support others by performing routine policy-related tasks according to established procedures.

From Day 1 we’ll provide all the training and support you’ll need and many of our colleagues also go on to gain industry qualifications or careers in the wider Group – there’s a wealth of opportunities.

Why join us?

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone.

What we’re looking for:

• Product/Market Knowledge: A broad understanding of product offerings and an awareness of the business, economic and market environment.
• Conscientious & Collaborative: Disciplined in your approach to work, confident in handling several opposing priorities.
• Oral and Written Communication: Effective communication skills, both written and oral.
• Values & Behaviours: Commitment to inspire, encourage, build trust to help my team succeed using the banks values and behaviours.
• Eye for Accuracy: Strong attention to detail is key when reviewing source of fund/wealth documentation.

We know that great talent comes from many backgrounds. We recognise that skills are developed in many ways.

This is a place for you

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns.

And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

Benefits

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping 22 days holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Should you wish to contact us for any reason, please email us at: [e-mail]

For more Flexible Working Options please use the free text search, e.g. job sharing, variable hours, to identify relevant matches.

About Us

At Lloyds Banking Group, we’re driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you’ll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you’ll have many opportunities to learn, grow and develop.

We keep your data safe. So, we’ll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We’ll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We’re focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

With 320 years under our belt, we’re used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers.

Here, you’ll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.