Commercial Country Hub Lead, Apple Store Online - T5 Markets

Apple Inc.; London; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Commercial Country Hub Lead for their online store across T5 markets. This pivotal role involves leading a team of Country and Commercial managers, driving the commercial strategy, and ensuring top-notch customer experiences. You'll leverage your extensive knowledge of consumer behavior and payments landscape to enhance offerings and develop strategic partnerships. Join a forward-thinking company that values innovation and teamwork, where your leadership can make a significant impact on the customer journey and business growth.

Qualifications

• Extensive leadership experience and ability to lead leaders.
• Strong knowledge of retail business functions and insights.

Responsibilities

• Lead and develop a team of Country and Commercial managers.
• Drive commercial strategy and execution for key markets.

Skills

Leadership

Retail Business Insight

Customer Experience

Analytical Skills

Project Management

Education

Bachelor's Degree

Master's Degree

Job description

Commercial Country Hub Lead, Apple Store Online - T5 Markets

London, England, United Kingdom Corporate Functions

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Description

- Lead and develop a team of Country and Commercial managers- Leads the commercial strategy and execution plan for key markets- Co-ordination of best-in-class Country Plans produced by the Country Managers- In conjunction with Country and Commercial managers and the RFO teams, provide regular forecast assumptions, in particular for new programs and offers- Observe and collate relevant trends assessing threats and opportunities from the market and the business- Develop deep commercial subject matter expertise on the commercial and customer needs of the countries- Oversee select regional Monthly Payments,Trade In and Carrier programs and stitch these together across Apple to ensure smooth, consistent performance of our consumer facing offerings- Prioritise market and program offerings and expansion planning at the country and partner level. Lead GTM efforts to consolidate end to end programmatic and customer experience requirements- Support the identification and development of new digital partnership opportunities- Identify and develop segment programs in partnership with WW functional and program leaders- Drive plans and initiatives to address challenges and opportunities and be able to articulate requirements to senior leadership- Coordinate and drive non-capex offer initiatives. Interface with Product Management on Business requirements- Be Apple Retail’s Commercial representative in market. Develop strong connections across Retail and extended business functions.- Support the day-to-day execution of program activities, including marketing, customer experience issues, process improvement and co-ordination with external program partners- Partner with Apple Financial Services to set partner strategy, project prioritization and contract negotiation with major financing partners- Identify program enhancements (including capital investment opportunities) based on the respective local landscape, purchasing trends and Apple’s strategy- Drive regional financing program performance through analysis and partnership with Apple Retail Stores and Apple Store Online business teams

Minimum Qualifications

• Extensive leadership experience including leading leaders.
• A strong knowledge of the functions and levers associated with a retail business, including the ability to interpret and enable business insight
• Proven experience in delivering best in class, customer focussed experiences in market
• Extensive local knowledge of consumers online and offline behaviour in market (researching, purchasing, support, etc)
• Extensive local knowledge of payments and fulfilment landscape
• Demonstrable passion, and experience of, leading a high-performing commercial organisation with a commitment to people development
• Ability to analyse competitive offers from both a commercial and customer experience

Preferred Qualifications

• Team worker with a demonstrable track record of working within and across functions.
• Comfortable with matrix organisations and dealing with ambiguity.
• Excellent analytical and reporting skills
• Experience of developing consumer focussed offerings, leveraging key internal and external partners.
• Experience with budget development for both Opex and Capex requirements.
• Excellent time and project management skills
• Excellent communication and presentation skills
• Fluent in English, with local languages valued.

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