Commercial Coordinator

Aimbridge; Park Central; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading hospitality company seeks a professional to drive performance in guest services and reservations. The role involves managing relationships with corporate clients and ensuring exceptional service. Ideal candidates have experience in hotel sales and reservations, with flexibility for hybrid working.

Benefits

Flexible working hours

Hybrid working opportunities

Hotel discounts

Employee assistance programme

Wagestream access

Qualifications

• Experience in hotel reservations, sales, or front office roles.
• Strong communication and relationship-building skills.
• Proficiency in hotel systems like Opera or IHG Concerto.

Responsibilities

• Oversee pricing and inventory on distribution channels.
• Manage group and individual reservations.
• Nurture relationships with corporate clients and guests.

Skills

Communication

Relationship Building

Proactive Mindset

Detail-oriented

Tools

Opera

IHG Concerto

Job description

Are you a hospitality professional with a passion for building meaningful client relationships and driving commercial success? part of the globally renowned IHG Hotels & Resorts brand.

Our focus is on finding the right person for this role who can help us deliver an industry leading guest experience, as such we’re very open to flexible and hybrid working.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include:

• Genuine flexibility in working hours
• Hybrid working opportunities
• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage
• Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 24/7 access to our employee assistance programme

A Day in the life of…

In this pivotal role, you’ll play a key part in shaping the guest journey and driving performance across our Extended Stay offering. You’ll bring a strong background in Sales and/or Reservations, along with a proven ability to manage and grow relationships with corporate clients, travel agents, and local business networks in the Birmingham market.

A typical day in this role involves overseeing pricing and inventory on various distribution channels, ensuring smooth group and individual reservations, and working closely with the sales team to convert leads and boost occupancy. You'll spend time building and nurturing relationships with corporate clients and long-stay guests, providing exceptional service to ensure guest satisfaction. Additionally, you'll collaborate with hotel operations to coordinate and guarantee seamless guest experiences throughout the day.

What are we looking for?

• Experience in hotel reservations, sales, or front office roles (IHG experience a plus!)
• Strong communication and relationship-building skills
• Proficiency in hotel systems (Opera, IHG Concerto, or similar)
• A proactive, detail-oriented, and customer-focused mindset
• Ability to thrive in a flexible, hybrid working environment

As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’

So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.