Commercial Colleague Engagement Manager | London, UK

Barclays; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Commercial Colleague Engagement Manager to drive engagement for their digital investing platform. The role involves managing relationships, developing strategies for business growth, and ensuring effective communication across teams. Ideal candidates will possess strong interpersonal skills, data confidence, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Excellent relationship management and interpersonal skills.
• Strong communication skills for clear messaging.
• Confidence in data analysis and reporting.

Responsibilities

• Identify and capitalize on business opportunities and manage relationships.
• Develop strategies for business growth and acquire new business.
• Coordinate with teams to identify performance gaps and deliver campaigns.

Skills

Relationship Management

Communication

Data Analysis

Presentation Skills

Multi-tasking

Job description

Job Description

Purpose of the role

To identify and capitalize on business opportunities, expand the customer base, manage relationships, and drive revenue growth.

Accountabilities

1. Execute market research and analysis to identify potential opportunities, market trends, and customer needs, developing strategies for business growth.
2. Identify leads through various channels such as networking, referrals, cold calling, and industry events.
3. Manage existing client relationships to understand their needs and identify cross-selling or upselling opportunities for banking products and services.
4. Develop and execute strategies to acquire new business, including preparing proposals, presentations, and negotiating contracts.
5. Collaborate with product managers, credit analysts, product specialists, operations, and other internal stakeholders to ensure seamless delivery of products and services.
6. Forecast sales targets and track progress, providing regular reports on activities, pipeline, and performance.
7. Contribute to the development of business strategies and initiatives to drive revenue and achieve objectives.

Vice President Expectations

• Contribute to strategy, drive requirements, and recommend changes. Plan resources, budgets, and policies; manage policies/processes; and deliver continuous improvements.
• If managing a team, define roles, plan for future needs, counsel employees, and lead specialists to influence operations, balancing short and long-term goals while adhering to budgets and schedules.
• If in a leadership role, demonstrate leadership behaviors aligned with Barclays Values: Respect, Integrity, Service, Excellence, and Stewardship, fostering an environment for colleagues to thrive.
• For individual contributors, serve as a subject matter expert, guide technical directions, lead assignments, and coach less experienced staff, influencing long-term profits and risks.
• Advise senior management on functional and cross-functional impacts.
• Manage and mitigate risks, demonstrating accountability for controls and governance.
• Understand organizational functions to contribute to business goals.
• Collaborate across areas to stay aligned with business strategies.
• Develop solutions based on analytical thinking, comparing complex options, and incorporating research findings.
• Build and maintain trusting relationships with stakeholders through influencing and negotiating skills.

All colleagues are expected to embody Barclays' Values and Mindset, promoting respect, integrity, service, excellence, stewardship, empowerment, challenge, and drive.

Commercial Colleague Engagement Manager | Barclays | London

Join us as a Commercial Colleague Engagement Manager! SMART Investor, Barclays' digital investing platform, is rapidly growing, and we seek to empower our customers and colleagues. You will ensure that front-line teams are confident and equipped to discuss SMART Investor, supporting customer journeys from account opening to investing.

You will coordinate with various teams to identify performance gaps, deliver campaigns, and communicate effectively across the organization. There is an opportunity to manage an AVP-level team member, translating business strategies into engagement initiatives. This role requires strong people skills, data confidence, and clear communication, impacting customer experience and investment growth.

Essential Skills:

• Excellent relationship management and interpersonal skills.
• Strong communication skills, translating complex topics into clear messaging.
• Confidence in data analysis and reporting.
• Experience delivering presentations to senior stakeholders.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in developing enablement materials with training and marketing teams.

Desirable Skills:

• Experience in financial services, investments, or digital banking.
• Knowledge of internal communications and engagement strategies.
• Experience managing colleague support across networks.
• Ability to translate data into insights.
• Management experience.

This role is based in London.