Commercial Client Partner - UK

Vodafone; Newbury; Hybrid; GBP 60,000 - 100,000; Full time

Job description

Join Us

Who are we: Vodafone Intelligent Solutions (VOIS) is undertaking a transformation. With a team of 30,000 professionals across 8 markets, we deliver telco shared services. By leveraging our partnership with Accenture, we have developed a unique portfolio of experience and technologies, positioning us to scale and grow further.

Role purpose: The Commercial Client Partner is responsible for managing the commercial relationship with our largest strategic OpCo market customers. This customer-facing role provides dedicated commercial services from Commercial Shared Operations (VOIS) to Vodafone UK and Vodafone Ireland ensuring that commercial obligations defined in live customer contracts are managed effectively with clarity of scope, requirements, and a defined commercial strategy. You will manage the full lifecycle of commercial contract management, including commercial support for new or renewal services, onboarding, and in-life contract performance management. You will own the in-life P&L, lead contractual changes and in-life transactions, track the P&L impact, manage commercial risk, and support opportunities to drive incremental revenue, lower costs, and improve margins. You will work closely with the Customer Account Leads (CALs) to define and implement the optimum commercial strategy for your market and specific opportunities.

What You’ll Do

• Execute all commercial contractual obligations over the life of the contracts, with post-contract P&L responsibility on the dedicated account(s) covering revenue, margin, cost, and commercial risk and compliance management.
• Collaborate closely with the Customer Account Lead (CAL), providing recommendations for commercial strategy and supporting contract closure on new or renewal services.
• Provide commercial leadership as a strategic advisor to CALs and key stakeholders on managed accounts, producing internal executive briefings on commercial performance and recommendations on how to grow value and differentiate from competition.
• Act as the escalation point for any commercial-related issues post-signature, managing senior stakeholders in case of potential or actual escalation (management briefings, presentations, cost analysis, options, and recommendations).
• Lead contractual change management and in-life governance.
• Maintain a rolling P&L forecast based on commercial, financial, and sales input, with ad-hoc reporting or in-depth data analysis based on stakeholder requirements.
• Build strong customer stakeholder relationships and collaborate with senior leaders of Customer, Service Towers, and GTM organization to maximize profitability of the managed accounts.
• Demonstrate experience in contract negotiation and commercial contract management, preferably in the telco/system integration or professional services sectors.
• Exhibit strong market awareness, an analytical approach, and a drive for continuous improvement by identifying improvement areas and delivering improvement projects on the account.
• Be a strategic thinker with strong problem-solving experience and an ability to drive improved business outcomes and manage risk to support differentiation.
• Maintain a growth mindset, open to taking on new challenges and identifying and implementing business improvement activities, with innovation and an entrepreneurial outlook.

Who You Are

• Post-contract commercial subject matter expertise with demonstrable ability in data analysis and contract management skills.
• Leading contractual negotiations, defining negotiation strategy, and implementing negotiation plans.
• Excellent knowledge of contract change management and project management experience.
• Strong commercial acumen, contractual awareness, and accounting knowledge (required).
• Excellent relationship builder, with personal impact to build credibility with customers and key internal stakeholders, with effective relationship building up to C-Level.
• Excellent communication skills, both written and verbal, at a senior level with customers and internally.
• Strong knowledge of sales, account management, and commercial operations processes.
• Significant experience in developing and negotiating compelling commercial propositions and/or managing complex telco/outsource contracts.
• Excellent knowledge and understanding of commercial contractual issues and ways to mitigate commercial risk.
• Comfortable working in a fast-paced environment with an ability to deal with ambiguity and be a proactive self-starter.
• Telecommunications or outsourcing industry experience (desired).

Technical / professional qualifications:

• MBA or relevant professional qualification desirable.
• 10+ years of experience in a global organization.
• 10+ years of experience in similar functions leading virtual teams.
• Advanced MS Office (Excel, PowerPoint, Word).
• Experience in coordinating complex projects - Project management methodologies.
• Background in data analysis and developing commercial models.
• Data-driven with strong analytical and insight focus.
• Accounting, Pricing, Commercial knowledge/experience.
• Contract management experience - WorldCC/IACCM certification or equivalent (desired).
• Fluent English language skills.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's In It For You

• Yearly bonus: 20%.
• Annual leave: 28 days + bank holidays + the opportunity to buy/sell/carry over 5 days/year.
• Charity days: 5 days/year.
• Maternity leave: 52 weeks, the first 13 weeks are fully paid, followed by 26 weeks of half pay.
• Private pension: You can contribute up to 5% of your basic pay with 2:1 matching from Vodafone up to 10%.
• Access to: private medical, private dental, free health assessments, share save scheme.
• Additional discounts: Vodafone retail, gym, cinema, cycle to work, season ticket loan.
• Hybrid working - twice a week in the office.

Who We Are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to this link for guidance.

Together we can.