Commercial Casual Controllers/Coordinator

Go Ahead London; London; On-site; GBP 100,000 - 125,000; Part time

Job summary

An exciting opportunity awaits in a dynamic and fast-paced environment with a leading transport company. As a Casual Controllers/Coordinator, you will play a crucial role in managing bus operations and ensuring smooth service delivery at key locations. You will engage with the public and various stakeholders, providing essential support during Rail Replacement services and other events. This role offers flexibility with working hours and the chance to develop your skills in a supportive setting. If you thrive in a busy atmosphere and enjoy a customer-facing role, this position is perfect for you.

Benefits

£40 Travel Allowance

Flexible Working Hours

Training Provided

Qualifications

• Full training will be provided for the role.
• Ability to manage bus operations and liaise with the public.

Responsibilities

• Oversee and monitor bus services from designated locations.
• Complete job-specific documentation and maintain professionalism.

Skills

Bus Operations Management

Public Liaison

Documentation Skills

Customer Service

Tools

Mobile Device

Go-Ahead Company Apps

Job description

Who are we

We have an exciting opportunity to join the Commercial Department as a Casual Controllers/Coordinator. This role offers you a chance to be part of a dynamic and fast-paced environment.

The department primarily manages Rail Replacement services, covering TFL Overground, Underground, DLR, and Trams. Additionally, we support various national events with shuttle and park-and-ride services, as well as private sector company bus shuttle contracts.

If you’re interested in expanding your skill set and taking on this role, please complete the application.

Responsibilities

Role Overview:

As a Casual Controllers/Coordinator, you will be responsible for overseeing and monitoring bus services from designated locations, such as railway stations or other key points. You will also be required to complete job-specific documentation and must have a mobile device capable of downloading Go-Ahead company apps.

Key Responsibilities:

• Managing and supervising bus operations at assigned locations
• Liaising with the public, railway station staff, officials, and contract clients
• Completing necessary documentation as required for each assignment
• Maintaining a professional, friendly, and helpful attitude, even under pressure

Working Hours:

• Most duties are for Rail Replacement Control, primarily on Saturdays and Sundays
• Some jobs may require weekday or overnight work
• Shifts are typically early or late, and flexibility is required

Remuneration:

• £19.80 per hour (including £2.39 per hour in lieu of holiday entitlement)
• £40 travel allowance payable under certain circumstances

Qualifications

Full training will be given. When you are completing your application online, we advise that you use a desktop or a laptop to ensure that you are able to fully complete all sections, including the ability to upload your driving licence information.

Once you have submitted your application, we will send all correspondence to the email address you have given. To ensure that you do not miss any communications from us, we advise you to check your spam folders on a regular basis.