Commercial Billing Manager

Last Mile Group; Glasgow; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading utilities company in Glasgow is seeking a Commercial Billing Manager to oversee gas, electricity, water, and heat billing activities. This role requires a proactive leader with strong organizational and analytical skills, with a commitment to customer satisfaction. The ideal candidate should have at least 3-5 years in a billing or customer service role. The company offers competitive benefits, including hybrid working and a discretionary bonus.

Benefits

25 days holiday, increasing after 2 years

Holiday buy scheme

Discretionary bonus

EV and ULEV salary sacrifice scheme

Cycle to work salary sacrifice scheme

Up to 7% employer pension contribution

Life assurance

Refer a friend incentive

Wagestream

Employee assistance programme

Car allowance

Private medical insurance

Qualifications

• Minimum of 3-5 years of experience in a billing, financial or customer service environment.
• Strong leadership and team management skills.

Responsibilities

• Ensure the completeness and accuracy of gas and electricity billing.
• Work alongside the Retail and Customer Service Team for water and heat billing.
• Manage and develop the in-house retail billing team.
• Oversee the collection and aggregation of data for billing purposes.

Skills

Leadership and team management

Organisational skills

Analytical skills

Customer service

Education

Business degree or financial qualification

Job description

Join a leading utilities company that champions innovation and service excellence. At Last Mile Asset Management, part of the Last Mile Group, we take pride in delivering high-quality solutions across the multi-utility sector. Our Retail and Commercial team is growing, and we're excited to welcome a talented Commercial Billing Manager to join us.

As a Commercial Billing Manager at Last Mile Asset Management, you will oversee the gas, electricity, heat and water billing activities ensuring excellent customer service, managing staff, and supporting the significant annual growth in customers and revenue. This role requires a proactive leader with strong organisational and analytical skills and a passion for customer satisfaction.

What's in it for you as a Commercial Billing Manager?

Here at Last Mile, we pride ourselves in providing a great range of benefits including a fantastic amount of annual leave, including a Christmas shut down.

• 25 days holiday, increasing after 2 years by 1 day each year up to 30 days, plus 9 public holidays
• Holiday buy scheme
• Discretionary bonus
• EV and ULEV salary sacrifice scheme (subject to minimum length of service)
• Cycle to work salary sacrifice scheme
• Up to 7% employer pension contribution
• Life assurance (x4 annual basic salary)
• Refer a friend incentive
• Wagestream
• Employee assistance programme
• Car allowance
• Hybrid working*
• Flexible start and finish times for eligible roles*
• Private medical insurance*
• Company sick pay*

*Some of our benefits are only applicable when you have successfully completed your probation period*

Your responsibilities as a Commercial Billing Manager:

• Gas and Electricity Billing: Ensure the completeness and accuracy of gas and electricity billing through robust internal control procedures and budgetary controls. Manage and supervise the Commercial team responsible for gas and electricity billing whilst ensuring all customers receive outstanding service within a framework of regulated guaranteed standards of service.
• Water and Heat Household Customer Billing: Work alongside the Retail and Customer Service Team to ensure the completeness and accuracy of water and heat billing through robust internal control procedures and budgetary controls.
• Non-Household Customer Billing: Manage and develop our in-house retail billing team to ensure that non-household customers are registered efficiently and are correctly billed.
• Tariffs & Data Management: Oversee the collection, processing, and aggregation of data to support accurate multi-utility billing. Ensure retail and wholesale customer tariffs are correctly maintained, updated across systems and websites, and published annually in line with Ofwat licence conditions.

Experience / Knowledge:

• Minimum of 3-5 years of experience in a billing, financial or customer service environment.
• Strong leadership and team management skills.

Qualifications:

• A relevant business degree and or financial qualification is desirable.

We aim to keep candidates informed throughout the process and encourage you to apply promptly as we may close the vacancy early if sufficient applications are received.

Last Mile is one of the largest last-mile multi-utility businesses in the UK. We understand construction and we know utilities. We take responsibility for the 'last mile' of infrastructure that connects developments to wider distribution networks.

We're proud to be both a Great Place to Work certified business and a Living Wage Employer, reflecting our commitment to supporting and valuing our people.

Last Mile is an equal opportunities employer. We consider all applications solely on the basis of skills and experience and actively encourage candidates from all backgrounds to apply.