Commercial Banking Manager - West Midlands

Co-operative Bank plc; West Midlands Combined Authority; Hybrid; GBP 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Commercial Banking Manager to lead and develop a diverse portfolio of lending clients. In this hybrid role, you will foster strong relationships, ensuring customer satisfaction while adhering to ethical banking practices. With a focus on continuous improvement and operational excellence, you will represent the bank at various events and contribute to its cultural transformation. This position offers a unique opportunity to make a significant impact in the banking sector while enjoying flexible working options and comprehensive benefits.

Benefits

Private Medical Insurance

Flexible and Remote Working Options

27 Days Holiday

Competitive Pension

Income Protection

Ongoing Learning Opportunities

Wellbeing Support

Two Paid Volunteering Days

Discounts through MyReward

Family-Friendly Policies

Qualifications

• Strong credit skills with experience in commercial lending.
• Ability to manage complex lending portfolios effectively.

Responsibilities

• Build and manage a portfolio of lending clients.
• Ensure compliance with regulations and internal policies.
• Drive continuous improvement in operational policies.

Skills

Interpersonal Skills

Credit Expertise

Commercial Lending Experience

Risk Management

Sales and Marketing Skills

Team Leadership

Job description

Want to change the world? A career that makes a difference

We’re not a bank that follows the crowd. Instead, we like to stand out for all the right reasons. Our bank is built on co-operative values that stand strong today. With a history spanning 150 years, we not only help people with their money but also support causes for justice and social issues. Our unique customer-led Ethical Policy has positioned us as a leader in environmental and social responsibility, and we’re recognized as market leaders in ESG by Sustainalytics*.

Now is a crucial time for our Bank to focus on causes that matter to our customers and colleagues. Join the UK’s original ethical bank and help us lead the industry on environmental and social issues into 2025 and beyond.

This role is hybrid, requiring travel to client sites across the Midlands and occasional meetings at our headquarters in Manchester.

The role:

As a Commercial Banking Manager, you will have the opportunity to build, manage, and develop a portfolio of lending clients. Represent The Co-operative Bank by delivering excellent customer service and fostering strong relationships.

Key Accountabilities:

1. Develop strong links within the local business community to promote our values, services, and products, building a robust customer portfolio.
2. Maintain and nurture relationships within your assigned portfolio to ensure high satisfaction and maximize business returns, regularly reviewing progress against standards and targets.
3. Deeply understand your customers’ portfolios and product options to meet current and future business needs, and develop tailored services and solutions to enhance satisfaction and increase returns.
4. Ensure compliance with all relevant regulations, standards, and internal policies, staying informed about industry changes and competitor offerings.
5. Lead by example in accordance with the Bank’s cultural transformation, risk management framework, and ethical policies.
6. Possess high-level credit skills, managing credit applications from initial enquiry through to deal completion, including negotiations and sanction conditions.
7. Drive continuous improvement in operational policies and procedures, ensuring best practices are adopted and aligned with overall standards.
8. Represent the Bank and Corporate Banking at internal and external events, serving as a role model for the team.

Knowledge, Skills, and Experience:

• Excellent interpersonal and communication skills across diverse audiences.
• Strong credit expertise in a commercial lending environment.
• Experience in lending across various sectors, with significant experience in loans between £5m and £15m.
• Proven ability to manage complex UK commercial lending portfolios and secure larger lending opportunities.
• Teamwork orientation and leadership skills.
• Decisiveness and risk management capabilities.
• Confidence in selling and marketing banking products.
• Comfort with approaching clients and traveling to customer locations as needed.
• Experience in line management and mentoring colleagues.

What You Can Expect From Us:

• Private Medical Insurance
• Flexible and remote working options
• 27 days holiday, rising to 30 with service, plus optional extra days
• Competitive pension with up to 10% employer contribution
• Income protection and life assurance
• Ongoing learning and development opportunities
• Wellbeing support through ‘Help@Hand’
• Two paid volunteering days annually
• Discounts through ‘MyReward’ and Cycle to Work Scheme
• Family-friendly policies and an inclusive work environment
• Diversity and inclusion initiatives through colleague networks

Applicants must have the right to work in the UK. We are committed to diversity and an inclusive culture where all colleagues can thrive. We welcome applications from individuals of all backgrounds and lifestyles.

By submitting your details, you agree to our T&Cs.