Commercial Associate (Autobid) FTC 7 months

Toyota Financial Services (UK) PLC; Portsmouth; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading automotive finance company in Portsmouth seeks a Commercial Associate - Autobid to enhance customer experiences. You will manage vehicle orders and deliveries, ensuring effective communication with clients. The ideal candidate will possess strong customer service skills and a commitment to maintaining quality standards. This role offers a fixed-term contract until May 2026 with opportunities for hybrid working.

Benefits

Hybrid working policy

Private Medical Cover

Life assurance scheme

Employee assistance programmes

Discounts on Toyota & Lexus Cars

Qualifications

• Proven experience in a customer service role.
• Ability to manage multiple tasks effectively.
• Strong communication skills to handle customer interactions.

Responsibilities

• Provide accurate and timely ordering of vehicles.
• Manage delivery arrangements with clients.
• Ensure high-quality customer service throughout the process.

Skills

Customer service experience

Relationship building

Problem-solving

Attention to detail

Job description

Overview

The role in a nutshell: To provide an excellent customer experience for our Autobid customers in all parts of the ordering and delivering process. This role is fixed term until 12 May 2026.

A bit about the Department: The Autobid Procurement Team manages all aspects of the process of ordering and delivering vehicles for our Autobid customers. The team works closely with the funder panels for each customer to ensure that the driver experience is excellent.

Responsibilities

• As a Commercial Associate - Autobid you will be responsible for the accurate and timely ordering of Autobid vehicles for our varied client base through our funder network, starting with checking the accuracy of the Quote at the point of order, to progressing the order through to confirmed delivery. This will include manufacturer, dealer, and supplier engagement.
• You will also be responsible for the accurate and timely delivery of vehicles for our varied client base from our preferred dealer network. You will arrange the delivery directly with the Client and follow the progress of the delivery through the successful completion, keeping the Client updated throughout the process.
• You will be part of a team who look out for each other, so it makes sense that you are good at building relationships. That extends to our drivers too; they need to feel that you are taking accountability for their issue, so while we target you on how many quotes, orders, and deliveries you have booked and handled, we will also take account of how you take ownership of a problem, use your initiative and see it through to the end.
• Administration work, including updating our CRM, e-procurement platform (where required) and spreadsheets accurately.
• Your Team Manager will support you day-to-day alongside your team to help you be the best Commercial Associate you can be.
• You will draw upon your customer services experience to handle difficult situations and find ways to make each interaction with our drivers positive.
• To respond to day-to-day enquiries and to ensure that tasks are prioritised and that all work is completed to achieve agreed SLA's.
• The handling of queries and appropriate escalation.
• To carry out the Autobid and Deliveries process, maintaining accurate progression and status updates.
• Ensure all communication with drivers is accurate, researched, appropriate and courteous.
• To complete all aspects of ordering including delivery/collection, invoicing, and rebates.
• Compile accurate statistics and information on preferred suppliers to maintain high levels of service.
• To build and maintain good working relationships both internally and externally.
• To proactively identify and resolve operational issues and develop/maintain work instructions, including process flows. With the aim to improve efficiency, enhance service, minimise errors and reduce costs.
• Take full ownership to ensure the business complaints procedure is followed.
• Support the Team Manager with organising and planning activity.

How you could stretch this role

• Develop relationships with the Autobid Funders and the Fleet Contacts.
• Strengthen processes and procedures.
• Take ownership of driver complaints.

Experience you'll gain

• Experience of the Autobid product.
• Dealing with all aspects of the commercial process.

How we'll support you

• A full KINTO induction.
• Provide a great learning opportunity to develop the core skills required to excel in the role.
• Give you the space and opportunity to be your whole self at work.
• Foster a learning culture, providing you with clear and constructive feedback, and encouraging you to do the same.
• Hybrid working policy; 2 days from home each week should you want to.
• Car Scheme following passing of probation.
• Private Medical Cover.
• Life assurance scheme.
• Discounts on different retailers.
• Free onsite car parking.
• Onsite nursery with discounted prices.
• Well-being hour each month.
• Discounts on Toyota & Lexus Cars.
• Well-being events.
• Volunteer Days.
• Employee assistance programmes.
• Free fruit in the office.

KINTO UK is an equal opportunities employer. We welcome applications from anyone who is excited by the opportunity of joining us and will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran, neurodiversity status or disability status.

Our Recruitment Process

At KINTO we value everyone and are pleased to be recognised as a Disability Confident Employer, which is a national standard that ensures our processes are accessible to all. Everyone is unique, and that means what works for some may not work for everyone. When it comes to recruitment, please do let us know if we can adjust our process to meet your accessibility needs.

Some examples of how we might be able to help are listed below:

• Providing a copy of interview questions before the interview.
• Organising a time and location that best suits you.
• Allowing additional time for the assessment and interview.

We are happy to review any adjustment on a case-by-case basis, so please let us know how we can support you to be your best self. On the job training will be provided; we recognise we all learn differently, and we want to ensure that our training will suit your learning style. We are open to talking to you about how we can make learning your new role in the most positive way.