Commercial Assistant

Mears Group; Ilford; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company in the housing sector seeks a Commercial Assistant in Ilford to support commercial activities and ensure customer satisfaction through effective reporting and control. The role entails collaboration with various stakeholders and compliance with operational standards, offering a competitive salary and benefits.

Benefits

25 days annual leave plus bank holidays

Volunteering Leave

Staff perks with Mears Rewards

Annual Mears Fun Day

Family friendly policies

Qualifications

• Experience in a commercial environment
• Experience within Social Housing Sector
• IT Literate

Responsibilities

• Assist Commercial & General Manager with reporting and commercial control
• Liaise with sub-contractors to resolve queries and monitor contract costs
• Ensure customer experience is central to all activities

Skills

Time Management

Good written and verbal communication

Customer Experience Ethos

Job description

Annual salary: up to £30,000.00

Commercial Assistant

Ilford

Full Time, Permanent

Salary up to £30,000 per annum.

“A desire to make a positive difference wherever we operate has always been at the heart of our business. It was 30 years ago when we were a small maintenance contractor with a single van, and it still is now we are a truly national company”.

About the Role:

Part of a local team assisting Commercial & General Manager with commercial control & reporting on high standard Commercial activities to Housing properties, delivering best in class commercial acumen, customer service and satisfying all safety, quality and cost control standards.

• Ensuring accuracy of work order pricing by the review and quality checking of work orders, including sub-contractor data submissions, enabling the progression of completed jobs to invoicing stage so cash collection targets can be maximised and unbilled work minimised.
• Liaison with sub-contractors to resolve any queries or disputes with completion and report any discrepancies or trends in pricing to Commercial Manager to ensure codes claimed are correct, within the job specification and that all costs can be recovered and will not cause any issue or delay to payment.
• Monitor overheads & cost control of the contract, including vehicles, equipment, tools, stock and petty cash.
• Provide coding advice to Planning Team when required to ensure jobs are raised or varied correctly.
• Work with team members to ensure a commercially competent service is delivered to service users and client and in support of the attainment and maintenance of high levels of satisfaction with performance delivery according to agreed
• standard operating / contractual procedures and targets.
• Ensure the customer experience is central to all activities by adopting a professional manner when communicating with all stakeholders This includes but is not limited to appearance, company ID, maintaining a high standard of Health & Safety
• requirements, and keep all supplied company assets in a good condition in line with the company policies.
• Provide assistance with any other tasks that may arise commercially.
• Attend informal and formal company & client meetings and training sessions as required.

Role Criteria:

• Experience in a commercial environment
• Experience within Social Housing Sector.
• Experience of working to deadlines in busy office environment
• IT Literate
• Good time management, planning & organisational skills.
• Good on computerised systems.
• Good written, verbal, questioning & interpersonal skills.
• Strong customer experience ethos.

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.

Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment.

Benefits we can offer you.

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more.
• Family friendly policies

Apply below or to discuss your application further; contact:

Laura Bourne ([e-mail])

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.