Commercial and Operational Administration Business Partner

Clearline Recruitment Ltd; Burgess Hill; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A global client is seeking a Commercial and Operational Administration Business Partner to enhance customer satisfaction and operational efficiency. The role involves managing administrative tasks, collaborating with teams, and ensuring quality standards. This position offers a hybrid work model and is focused on making a positive impact.

Benefits

Free parking onsite

25 days holiday per annum + recognised bank holidays

Qualifications

• Previous experience in administration within a business function.
• Qualified in project or process management methodologies.

Responsibilities

• Manage administrative tasks ensuring smooth operations.
• Engage with internal and external customers for satisfaction.

Skills

Analytical

Organisational

Communication

Customer Service

Education

GCSE Grade C or above in English Language and Maths

Tools

Salesforce

Microsoft Office

Google products

Job description

Commercial and Operational Administration Business Partner (BBBH3430) Burgess Hill, England

Salary: GBP25 - GBP37 per hour

Are you looking for a role that makes you feel valued, important and offers you the opportunity to make meaningful and transformative positive impacts on people’s lives?

We are working with a global client whose ethos is plain and simple: we come to work to help be a part of a better future. If you are looking for a role within a business that inspires self-motivation, commitment and passion then you may just be the perfect missing piece to their team on a remote basis.

Our client requires a Commercial and Operational Administration Business Partner to manage administrative tasks, ensuring smooth operations and customer satisfaction. They are committed to rewarding their employees for their impactful challenging work, so here are the perks:

• Free parking onsite
• 25 days holiday per annum + recognised bank holidays

You will be the kind of person who wants to make a difference within your day-to-day work, but of course there are a few other requirements:

• Previous experience in administration within a business function (sales, business/market development) or high-volume office work.
• Previous experience within an Operations Department delivering Process Improvements
• Grade C or above at GCSE or equivalent in both English Language and Maths (or Post Leaving Certificate (PLC) – Ireland).
• Qualified in project or process management methodologies (Lean, 6 sigma, Prince2, Agile, APMP)
• Proficiency with CRM systems, preferably Salesforce.
• Proficient with Microsoft Office and Google products.
• Strong analytical, organisational, and time management skills.
• Excellent team working, motivational, communication, and customer service skills.
• Experience with both business-to-business and consumer-based customer service.
• Proficiency with CRM systems, preferably Salesforce.
• Fluent in English with the ability to multitask and prioritise effectively.

Desirable but not essential:

• Experience delivering automation projects/ process improvements
• Experience with change management

In this role you will be working in and amongst commercial and operational functions to drive commercial success and great customer experience by managing admin tasks and collaborating with teams. You will also be responsible for:

• Workload Management & Prioritisation: Planning tasks, triaging requests, and providing general administrative support for customer contracts and key deliverables.
• Quality & Continuous Improvement: Reviewing and checking documents for accuracy, maintaining records, and ensuring tasks meet service levels and quality standards.
• Customer/Colleague Experience: Engaging with both internal and external customers, going the extra mile to meet their needs and ensure satisfaction.
• Communication & Collaboration: Seamlessly working with different teams, ensuring clear communication, and supporting continuous process improvements.

Job Title: Commercial & Operational Admin Business Partner
Location: Based at Burgess Hill - Hybrid with ad-hoc visits required to the office for business meetings and client visits.
Salary: £25.00 - £37.00 per hour (PAYE) OR £40.00 per hour (UMB/LTD)
Full Time
18 Month Contract (outside IR35)

For more information about this Commercial & Operational Admin Business Partner role, please contact Chloe McCausland at Clearline Recruitment.

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