Commercial Administrative Support Officer

Shared Services Partnership; Winchester; On-site; GBP 26,000 - 30,000; Full time

Job summary

A local government office in Winchester is seeking a motivated Commercial Support Officer to join the Business Planning and Development team. You will deliver the trusted trader scheme, liaise with customers and stakeholders, and ensure excellent service delivery. The ideal candidate has strong communication skills and a passion for customer service. This permanent role offers a salary range of £26,918 - £29,616 per annum.

Benefits

Flexible workplace

Inclusive environment

Career development opportunities

Qualifications

• Experience engaging with the public or in a commercial environment.
• Ability to provide advice and resolve inquiries effectively.
• Commitment to streamlining services and attracting new members.

Responsibilities

• Deliver the trusted trader scheme, Buy With Confidence.
• Liaise with customers and stakeholders.
• Support chargeable services operated by Trading Standards.

Skills

Excellent communication skills

Experience in customer engagement

Customer service orientation

Job description

Job Reference: HCC621140

Salary Range: £26,918 - £29,616 per annum

Work Location: Bar End Road, Winchester

Hours per week: 37

Contract Type: Permanent

Closing Date: 31 August 2025

Interview Date: w/c 8 September 2025

The Role:

Hampshire Trading Standards is seeking a motivated, enthusiastic, and customer-focused officer to join our Business Planning and Development team. You will play a key role in delivering our trusted trader scheme, Buy With Confidence (BWC), supporting chargeable services operated by Trading Standards. The scheme promotes fair, honest, and legal businesses, providing consumers confidence in vetted traders and helping them avoid rogue traders.

Ideal candidates will have experience engaging with the public or working in a commercial environment, with excellent communication skills. You will liaise with customers and stakeholders, provide advice, and resolve inquiries effectively at first contact. A commitment to streamlining services and attracting new scheme members is essential. We value those who are passionate about customer service and clear communication.

What We Can Offer You:

We provide a flexible, inclusive, and motivating workplace that recognizes and develops talent. Our environment encourages teamwork, growth, and development. If you are ready to make a difference in Hampshire, we want to hear from you. Please see our benefits package for more details.

Additional Information:

See the Commercial Support Officer Job Description and Person Specification for more details.

Contact Details for an Informal Discussion:

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people, and adults. All employees and volunteers are expected to share this commitment, and our recruitment practices reflect this. We are an inclusive employer, committed to equal opportunity and accessible recruitment processes.