Commercial Admin Support

Bywaters; Greater London; On-site; GBP 24,000 - 30,000; Full time

Job summary

Bywaters is hiring a Commercial Admin Support specialist to internally manage existing client accounts and ensure customer satisfaction across interactions. You will report to the Service Management Team and collaborate with Transport, Contracts and Third Parties to handle queries and orders efficiently.

The role requires strong MS Office skills, excellent communication, and the ability to plan workloads to meet deadlines.

Qualifications

• Excellent customer service and communication skills
• Ability to plan and prioritise workloads to meet deadlines
• High level of accuracy and attention to detail
• Excellent time management and organisational skills

Responsibilities

• Placing orders, resolving invoice and customer queries and advising customers of new/additional service offerings
• Working closely with Transport to maintain service levels to SLA standards
• Managing the CRM database and keeping client information up to date
• Collaborating with the Commercial Admin Support Team to implement contract changes for customers
• Updating documentation for legislative purposes and producing periodic reports for internal and external staff
• Handling contract terminations promptly and in line with company requirements
• Carrying out general admin duties as directed by the line manager
• Supporting the Commercial/Client Management team to resolve enquiries

Skills

Customer service

Communication

Planning & prioritisation

Time management

Attention to detail

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Your New Role

As a member of the Commercial Admin Support Team you will be responsible for internally managing our existing client accounts, ensuring customer satisfaction is met with every interaction. Reporting into the Service Management Team, you will work closely with a wide range of cross functional internal areas of the Commercial Admin Support Team including Transport, Contracts and Third Parties. To ensure all customer queries are resolved in a timely and professional manner.

Job Title : Commercial Admin Support

Salary : £27k

Hours of Work : Full-time (37.5hrs)

Post Code : E3 3JG

Your New Role

As a member of the Commercial Admin Support Team you will be responsible for internally managing our existing client accounts, ensuring customer satisfaction is met with every interaction. Reporting into the Service Management Team, you will work closely with a wide range of cross functional internal areas of the Commercial Admin Support Team including Transport, Contracts and Third Parties. To ensure all customer queries are resolved in a timely and professional manner.

A Day In This Role Will Include

• Placing orders, resolving invoice and customer queries and also advising customers of new/additional service offerings
• Working closely with our Transport departments to ensure service levels are maintained to clients SLA standards
• Managing the CRM database, ensuring all client information is kept up to date
• Working closely with the greater Commercial Admin Support Team to ensure any contract changes for customers are actioned accordingly
• Ensuring all key documentation required for legislative purposes is continuously updated
• Producing periodic reports for internal and external senior members of staff
• To ensure all contract terminations are dealt with in a timely fashion and fully completed according to company requirements
• Carry out any additional general admin duties as directed by your line manager
• Ability to plan and prioritising workloads to meet deadlines and performance targets
• Supporting the Commercial/Client Management team in resolving internal and external enquiries

To Be Successful In This Role, You Will Have

• Essential: Proficiency in using Microsoft; Word, Excel and Outlook
• Essential: Excellent customer service and communication skills along with basic letter writing skills
• Essential: Ability to plan and prioritise workloads to meet deadlines
• Essential: High level of accuracy and attention to detail
• Essential: Excellent time management and organisational skills

Along with meeting the above criteria, the successful candidate will usually have a specialist role within the team and will focus in one of the following areas detailed below. The Business will require movement within the Commercial Admin Support Team, at times this will involve specialising in other areas which will aid personal development and your skill sets that will be beneficial to both yourself and Bywaters.

Customer Service Administration

• Working within a call centre environment
• All cases/issues raised by the Transport Teams are to be communicated with the customer and ensure services are re-scheduled accordingly to meet the customer requirements
• Dealing with customers invoicing and any invoice queries generated from this area.
• Answer all calls external/internal and deal with any issues swiftly and efficiently
• Managing our existing client accounts ensuring customer satisfaction is met with every interaction.

Corporate Administration

• Supporting and working closely with Head of Commercial & Client Relationship Managers, to ensure customer satisfaction is met from every interaction
• Produce weekly/ monthly reports for internal and external members of staff and customer and ensure these are sent within time frames.
• Completing customers Elogs, Systems and live spreadsheets make sure we are meeting customers' KPI's.
• Creating and amending customers Waste Transfer notes and assisting Client Managers with set ups.

Bywaters is an equal opportunities employer. As an equal opportunity's employer, Bywaters is committed to the equal treatment of all current and prospective employees and does not condone discrimination based on age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Bywaters.

If you’re a like- minded individual ready to take the next step in your career, then this might be for you!