Commercial Account Rep

Pod Talent; Coventry; Hybrid; GBP 27,000; Full time

Job summary

A leading sustainable logistics company in the West Midlands seeks a Commercial Account Representative to enhance customer service excellence. The role involves managing accounts, supporting well-known brands, and fostering long-term relationships. If you have experience in B2B customer service and excel in a dynamic environment, apply now for this hybrid position.

Qualifications

• 1+ years experience in B2B customer service or account management.
• Proficient in Excel, including Pivot Tables and V-lookups.

Responsibilities

• Act as the main contact for customer inquiries.
• Monitor customer performance and stock levels.
• Ensure compliance with contracts.
• Build relationships with customers and internal teams.

Skills

Analytical skills

Organisational skills

Communication

Attention to detail

Job description

Job Title: Commercial Account Representative
Location: West Midlands
Salary: £27,000 per annum
Contract: Permanent, Hybrid (3 days in office)

I’m recruiting for a leading sustainable logistics and supply chain company specialising in providing sustainable, high-quality solutions across Europe who are looking for a Commercial Account Representative to join their customer service team in theWest Midlands.

In this role, you’ll work in a fast-paced and dynamic environment, supporting well-known brands and ensuring excellent service in a B2B setting. As the first point of contact for customers, you’ll handle administrative tasks, manage stock levels, and build strong, long-term relationships.

This is a great opportunity to join a company that is currently working with major food production and retail businesses around the world with a fantastic year-on-year growth of 10-20%, who are dedicated to delivering top-tier service to their customers.

Key Responsibilities:

• Act as the main contact for customer inquiries and have ownership of your accounts
• Monitor customer performance and stock levels
• Ensure data accuracy and compliance with contracts
• Build relationships with customers and internal teams to ensure service excellence

What We’re Looking For:

• 1+ years experience in B2B customer service or account management
• Good analytical skills (Excel – Pivot Table and V look ups)
• Great organisational skills and excellent attention to detail
• Strong communication and organisational skills

How to Apply:
If you’re passionate about customer service and want to join a company with a greener future, please submit your CV and apply now. You can apply directly by sending your CV to me at [e-mail] . Look forward to hearing from you!

Senior Consultant - End to End Supply Chain