Commercial Account Manager - West Midlands

Rocket Lab; Birmingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

Rocket Lab seeks a dynamic Account Manager in Birmingham to enhance partnerships in the West Midlands. The role involves managing a portfolio of restaurants to optimize their performance on the Uber Eats platform through strategic, data-driven approaches. Ideal candidates will have a strong background in account management, communication, and problem-solving within a collaborative environment.

Qualifications

• Minimum 1 year of experience in Account Management or customer-facing roles.
• Ability to influence diverse audiences using strong verbal and written communication.
• Adaptability to fast-paced environments.

Responsibilities

• Drive business and operational performance for restaurant portfolio.
• Increase product adoption across restaurant partners.
• Build long-term relationships and deliver exceptional customer service.

Skills

Communication

Data-oriented attitude

Problem-solving

Project management

Job description

About the Role

At Uber Eats, we’re on a mission to transform the food delivery landscape—and we’re looking for a dynamic Account Manager to help drive growth in the West Midlands.

In this role, you’ll build strong, lasting partnerships with restaurants, using your strategic mindset and analytical skills to help them thrive on our platform. You'll play a key role in optimizing performance, unlocking new opportunities, and shaping the future of food delivery in your region.

We’re looking for highly motivated Account Managers who thrive in fast-paced environments, love collaborating with diverse teams, and are passionate about the food industry. If you’re someone who can think big while executing with precision, we’d love to hear from you. Join us in redefining how people eat - one partnership at a time

What you'll do:

• Take complete ownership of your restaurant portfolio and drive the business and operational performance
• Increase adoption of Uber Eats' products across your restaurant portfolio (eg Ads and Offers investment)
• Build long-term relationships with the restaurant partners and deliver exceptional customer service experiences
• Drive on-the-ground knowledge and context about the territory you operate into the wider Uber Eats team
• Cross-functional collaboration, wherein you will work closely with various team members to identify high-potential partnerships and improve the experience right from the first pitch to the first trip
• Solve complex issues by ensuring our customer service is prioritized and solved efficiently
• Act as an ambassador for the mission, brand, and product of Uber Eats

What you'll have:

• Minimum 1 year of validated experience in Account Management/Sales or any customer-facing roles
• Ability to influence various audiences both internally and externally using strong verbal and written communication
• Ability to adapt to a constantly evolving fast-paced environment
• Highly responsive and data-oriented attitude, able to take the initiative and maintain high-quality relationships with all kinds of partners
• Understanding the customer needs and overcoming any challenges the business may face
• Project management and a problem-solving demeanour to adjust to the autonomy of the role

Nice to have:

• Food & Beverage experience
• Customer service experience
• Advertisement/Marketing experience
• Additional languages always a plus

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [e-mail].