Commercial Account Manager, Legal

TRSS; London; Hybrid; GBP 50,000 - 90,000; Full time

Job summary

Join a forward-thinking company that is redefining the landscape of justice and transparency. This role offers the chance to drive sales strategies, foster customer relationships, and engage with innovative AI and software technology. With a flexible hybrid work model and a strong commitment to employee development, you will thrive in an environment that values work-life balance and continuous learning. Contribute to meaningful projects that make a real-world impact while enjoying competitive benefits and a culture of inclusion. If you're ready to take your career to the next level, this is the opportunity for you.

Benefits

Flexible Work Model

Mental Health Days

Tuition Reimbursement

Employee Incentive Programs

Work-Life Balance Policies

Access to Headspace App

Paid Volunteer Days

Qualifications

• 5+ years of experience in account management or sales in software/technology.
• Proven track record of meeting or exceeding sales targets.

Responsibilities

• Develop and execute strategic account plans to achieve sales targets.
• Drive new customer acquisition through strategic sales initiatives.

Skills

Account Management

Sales Strategy

Customer Relationship Management

Communication Skills

Negotiation Skills

Presentation Skills

Solution Selling

Strategic Account Planning

Customer Engagement

AI and Software Technology

Education

Bachelor's degree in Business, Marketing, or related field

MBA or relevant advanced degree

Tools

CRM systems

Sales Analytics Tools

Job description

About The Role

1. Sales Strategy and Execution: Develop and execute strategic account plans to achieve sales targets and expand the commercial/SMB customer base Collaborate with account specialists, solution consultants, product specialists, and marketing teams to create effective sales and renewal strategies Act as a customer advocate within the company Meet or exceed established goals, KPIs, and performance metrics

2. Customer Acquisition and Growth: Drive new customer acquisition through strategic sales initiatives Identify, pursue, and close new sales opportunities within assigned territory or market segment Upsell and cross-sell to existing customers to maximize revenue

3. Customer Relationship Management: Serve as the primary point of contact for customer inquiries and issues Foster strong, long-term relationships with key customers and stakeholders Ensure high levels of customer satisfaction and loyalty Collaborate with the customer success team for smooth onboarding and continued customer success

4. Customer Engagement: Lead customer meetings and develop presentations for complex sales opportunities Understand customer business needs and challenges Present tailored solutions demonstrating how our products solve specific problems Conduct regular business reviews to ensure alignment with customer goals 5. Collaboration with Internal Teams: Work closely with solution consultants to develop tailored solutions Coordinate with professional services for timely implementation Partner with Partnerships & Alliances team for growth and strategic account planning Provide customer feedback to inform product development and marketing strategies

About You

• Bachelor's degree in Business, Marketing, or related field
• 5+ years of experience in account management or sales in the software/technology industry
• Happy to work onsite in London min 2 days per week.
• Proven track record of meeting or exceeding sales targets
• Strong understanding of AI and software technology products and services Excellent communication, negotiation, and presentation skills
• Demonstrated ability in solution selling and strategic account planning Experience with CRM systems and sales analytics tools

Preferred Qualifications:

• Experience in AI or machine learning industry
• Track record of developing and nurturing partner relationships
• MBA or relevant advanced degree

Key Success Measures:

Sales performance (quota achievement, revenue growth, win rate)

Customer relationship management (satisfaction scores, retention rates, NPS) Operational efficiency (productivity, forecast accuracy, pipeline coverage)

#LI-CM1

What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com.