Commercial Account Manager

Zip; London; On-site; GBP 50,000 - 80,000; Full time

Job summary

Zip, a leading procurement platform company, is searching for a SaaS Account Manager to drive customer success through strong product knowledge and sales expertise. You will play a crucial role in managing existing customer relationships and ensuring value realization from our services. Ideal candidates will possess solid experience in technology sales, particularly within procurement and finance sectors, along with a customer-centered approach to account management. Join us to be part of a rapidly growing team committed to innovation!

Benefits

Start-up equity

Full health, vision & dental coverage

Commuter benefit

Team building events & happy hours

Flexible PTO

Apple equipment plus home office budget

Qualifications

• 2+ years of technology SaaS experience required.
• Experience selling to procurement, finance, legal departments is preferred.
• Strong customer management skills including sales and account management.

Responsibilities

• Act as a product consultant working closely with customers.
• Negotiate renewal contracts and develop negotiation strategies.
• Monitor health scorecards and identify customer needs.

Skills

Customer management

Sales

Communication

Self-driven

Organized

Tools

Salesforce

Clari

Zoominfo

LinkedIn SalesNav

Outreach

Job description

The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T+ per year globally (>30 times larger than annual consumer e-commerce spend) and rely on vendors more than ever before to run their businesses.

Our cofounders started Zip in 2020 to address this seemingly intractable problem with a purpose-built procurement platform that provides a simple, consumer-grade user experience. Within the last 4 years, Zip has created a new category and developed the leading solution in this $50B+ TAM space. Today, the world’s leading companies like OpenAI, Snowflake, Anthropic, Coinbase, and Prudential rely on Zip to manage billions of dollars in spend.

We have a world-class team coming from category-defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, Tiger Global, BOND, DST Global, and CRV, we’re focused on developing cutting-edge technology, expanding into new global markets, and—above all–driving incredible value for our customers. Join us!

Your Role

• You are a trusted advisor, product consultant, and a closer – you’re working with customers to deliver immense ROI in an efficient, value-based renewal and upsell cycle for

• Partner with the Customer Success team to monitor health scorecards, identify customer needs, and demonstrate account management capabilities to guide deal closure.

• You’re a product evangelist – you’ll solution Zip to meet the pain points today, but also with an eye toward our product of the future

• You’re a builder – at a startup, you’re not just a team member, but you help build the team culture and bring your best practices to the org

• Negotiate all facets of renewal contracts. Develop win/win negotiation strategies that maximize contract value while enhancing the customer relationship and the value they are realizing from Zip.

• Engage the broader Zip team to provide regular and accurate updates on renewal status to management and escalate when needed.

• Manage current customers on multi-year contracts to ensure customer value realization.

You Will

• Become a product expert – learning the Zip platform through and through, so that you’re demo ready

• Become a procurement expert – learning the ins and outs of the procurement market, which is deeply ready for change and new solutions

• Use cutting-edge sales intelligence and engagement solutions to prospect, manage deal cycles, and ultimately bring on new customers

• Be adaptable and flexible – as part of an early-stage hyper-growth company, we are rapidly growing out our process but we want to you to help shape our sales process

Qualifications

• 2+ years of technology SaaS experience

• Experience selling to procurement, finance, legal

• Experience driving customer retention and adoption of a SaaS product for enterprise accounts

• Customer management skills; including sales, Account management, and customer service

• Self-driven – you don’t need someone to motivate you to put in your best every day

• You’d describe yourself as organized, efficient with your time, and an excellent communicator

• Experience using tools like Salesforce, Clari, Zoominfo, LinkedIn SalesNav, and Outreach

• Willing to go the extra mile to make sure our customers, company, team, and yourself succeed

Perks & Benefits

At Zip, we’re committed to providing our employees with everything they need to do their best work.

• Start-up equity

• Full health, vision & dental coverage

• Commuter benefit

• Team building events & happy hours

• Flexible PTO

• Apple equipment plus home office budget

We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!