Commercial Account Manager

Transcriptionlive; Hartlepool; On-site; GBP 30,000 - 45,000; Full time

Job summary

A dynamic opportunity for a Commercial Account Manager at a leading company in Hartlepool, focusing on developing and managing commercial accounts. Ideal candidates will demonstrate proven success in B2B sales, possess strong negotiation skills, and excel in customer relationship management. This full-time position offers a competitive salary, benefits, and a collaborative work environment, along with the chance for personal development and career progression.

Benefits

Competitive salary and bonus structure

Company pension scheme

BUPA PMI after 1 year service

Death in service benefit

Annual discretionary bonus

Opportunities for personal development

Collaborative working environment

Annual company awards

Qualifications

• Proven ability in B2B sales and account management with a focus on lead generation and conversion.
• Strong negotiation skills and ability to deliver high customer satisfaction.
• Experience in managing diverse commercial accounts with effective relationship building.

Responsibilities

• Identify and prospect new business opportunities using various outreach methods.
• Develop and manage a sales pipeline for consistent lead generation.
• Build and maintain strong relationships with customers and provide ongoing support.

Skills

Negotiation

Customer Satisfaction

Lead Generation

Prospecting

B2B Sales

Tools

CRM systems

Microsoft Office

Job description

Baltic Recruitment are currently recruiting for a Permanent Commercial Account Manager, joining our client's Head Office in Hartlepool. A vacancy has arisen to join our client's Bulk Sales team to support the businesses continued success and growth.

They're looking for a motivated and results-driven B2B Sales Professional to join their growing team. The role will focus on prospecting, converting, and managing a portfolio of commercial accounts, primarily through telesales, LinkedIn outreach, and email approach. As a key member of the team, you'll be responsible for identifying potential business opportunities, building strong relationships, and delivering exceptional customer service throughout the sales lifecycle.

If you're a motivated and driven individual with a passion for new business development, we encourage you to apply and to join the team and contribute to their ongoing growth and achievements.

Commercial Account Manager Main Duties & Responsibilities

• Identify and prospect new business opportunities using telesales, LinkedIn outreach, and email approaches
• Develop and manage a sales pipeline to ensure consistent lead generation and conversion.
• Utilise various platforms and tools to uncover potential clients and introduce them to the commercial offerings.
• Engage in meaningful conversations with decision-makers to assess their fuel needs, offer solutions and pricing, and convert to customers.
• Build and manage your client base by providing ongoing support, ensuring high levels of satisfaction, and identifying opportunities for cross-selling.
• Maximise margins through effective pricing and negotiation, ensuring both competitive offerings and profitability.
• Act as the point of contact for customers, resolving any issues or concerns promptly.
• Liaise with Credit and Transport teams to ensure orders are processed and delivered on time.
• Build and maintain strong, lasting relationships with customers through regular check-ins and reviews.
• Keep accurate records of sales activities, opportunities, and client interactions in the CRM system.
• Provide feedback and insights to the management team for continuous improvement of the sales and pricing strategies
  
  

Commercial Account Manager Applicants

Demonstrable Competencies

• Proven ability to identify, prospect, and convert new business in a competitive marketplace.
• Strong experience with telesales, LinkedIn outreach, and email-based communication.
• Ability to effectively manage a sales pipeline, ensuring lead generation, conversion, and account growth.
• Competence in managing a diverse portfolio of clients, building long-lasting relationships by providing support, and ensuring customer satisfaction.
• Proactive approach to addressing potential problems before they escalate.
• Strong negotiation skills, with the ability to balance competitiveness with profitability.
• Experience working cross-functionally with internal teams (such as Credit and Transport) to ensure smooth order processing and timely deliveries.
• Strong skills in CRM systems for tracking and managing sales activities, customer interactions, and reporting on sales performance.
• Excellent verbal and written communication skills, with the ability to engage effectively with decision-makers.
  
  

Behaviours & Experience

• Proven track record in B2B sales and account management, with a strong focus on prospecting, converting, and managing a portfolio of commercial accounts.
• Previous experience in the fuel industry is advantageous, however experience in other sectors involving sales, telesales, LinkedIn outreach, or email-based communication is also valuable.
• Proven ability to meet or exceed targets in a competitive, fast-paced environment.
• Skilled in managing a sales pipeline and driving lead generation, conversion, and account growth.
• Ability to engage effectively with decision-makers at all levels and close sales with strong negotiation tactics to balance competitiveness with profitability.
• Strong ability to build and maintain long-lasting relationships with customers.
• Ability to effectively manage workload, balance priorities, and meet deadlines.
• Competence in using CRM systems and Microsoft Office packages.
• Excellent verbal and written communication skills.
• Proactive and self-motivated with the ability to work well individually and as part of a team
  
  

Company Benefits

• Competitive salary, bonus structure and benefits package
• Company pension scheme
• BUPA PMI after 1 years' service
• Death in service
• Annual discretionary bonus
• Opportunities for personal development and progression within the company
• A collaborative, professional and supportive work environment
• Annual company awards
  
  

Working Monday to Friday 08:30am - 17:00pm, with 30 minutes for Lunch.

Candidates may also be interested in Sales, Business Development, New Business, B2B Sales, B2B, B2C Sales, Telesales, Outbound Sales, Account Manager, Account Management.

LNKD1_UKTJ