Commercial Account Manager

GKN Aerospace; Bristol; On-site; GBP 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company at the forefront of aerospace innovation as a Commercial Account Manager. This exciting role places you in a dynamic, high-tech environment where you'll enhance customer collaboration and ensure smooth operations. You'll leverage your exceptional communication and strategic thinking skills to oversee contracts, manage relationships, and drive efficiency in aerospace programs. With a commitment to sustainability and innovation, this is your chance to make a meaningful impact while advancing your career in a supportive and collaborative setting.

Benefits

Competitive salary dependent on experience

Up to 15% Bonus paid annually

Industry Leading Pension Scheme

Life Assurance 8 x salary

25 days holiday + bank holidays

Flexible working hours

Income protection

Shopping discounts

Cycle To Work Scheme

Employee Assistance Programme

Virtual GP Clinic

Qualifications

• Proven track record in customer relationship management and contract negotiation.
• Exceptional interpersonal skills with strong negotiation abilities.

Responsibilities

• Lead customer meetings and resolve disputes to ensure satisfaction.
• Oversee contracts and manage commercial risks and opportunities.

Skills

Customer Relationship Management

Contract Negotiation

Demand Forecasting

Negotiation Skills

Interpersonal Skills

Analytical Skills

Strategic Thinking

Education

Qualification in Business Studies

Job description

Fantastic challenges. Amazing opportunities.

GKN Aerospace is reimagining air travel: going further, faster and greener! Fuelled by great people whose expertise and creativity sets the standards in our industry, we’re inspired by the opportunities to innovate and break boundaries. We’re proud to play a part in protecting the world’s democracies. And we’re committed to putting sustainability at the centre of everything we do, opening up and protecting our planet. With over 16,000 employees across 33 manufacturing sites in 12 countries we serve over 90% of the world’s aircraft and engine manufacturers and achieved sales of £3.35 bn. in 2023. There are no limits to where you can take your career.

Job Summary

Join our team at Filton, a leading hub for aerospace innovation and manufacturing. As a Commercial Account Manager, you'll be at the heart of customer collaboration, ensuring smooth operations, strong partnerships, and alignment between business objectives and customer needs.

This role is all about communication, problem-solving, and strategic thinking. You’ll oversee contracts, facilitate cross-functional teamwork, and navigate challenges to maintain seamless operations. Working in a dynamic, high-tech environment, you’ll play a key role in driving efficiency and supporting the success of our aerospace programs. If you thrive in fast-paced settings and have a talent for relationship management, this is your opportunity to make a real impact.

How You'll Contribute

• Customer Relationship Management – Lead site-specific customer meetings, resolve first-line disputes, and champion the customer’s voice.
• Demand & Order Management – Align customer demand with business operations, ensuring smooth order execution.
• Contract & Commercial Management – Oversee contractual obligations, cash management, and compliance while managing commercial risks and opportunities.
• Change Management – Implement contract updates and manage minor modification claims.
• Financial & Business Modelling – Support pricing strategies, bid proposals, and commercial planning.

What You'll Bring

To help us make a difference, you’ll bring your passion and expertise/ talent for what you do along with the following skills, experience, qualifications and attributes:

Essential:

• Customer Champion – A proven track record in customer relationship management, contract negotiation, and demand forecasting, ensuring seamless communication and business success.
• Master Negotiator – Strong negotiation skills with the ability to influence and collaborate with multiple stakeholders, both internally and externally.
• Powerful Communicator – Exceptional interpersonal skills with the ability to build relationships, resolve conflicts, and clearly articulate business needs.
• Financially Savvy – Sharp analytical skills to interpret financial data, manage P&L, and support budgeting decisions that drive profitability.
• Strategic Thinker – Experience crafting compelling commercial proposals and business models that support sustainable growth.

Desirable:

• A qualification in Business Studies is a plus, but if you have hands-on experience in a customer-facing or programme management role, we’d love to hear from you! Your ability to navigate commercial landscapes and drive customer success is what truly matters.

What We'll Offer

Once you’re on board you’ll get the following perks and benefits:

• Competitive salary dependent on experience
• Up to 15% Bonus paid annually based on personal and company performance
• Industry Leading Pension Scheme = we’ll match your contributions up to 8% on a 1 : 1.5 basis
• Life Assurance 8 x salary
• 25 days holiday + bank holidays
• Flexible working hours
• Income protection
• Shopping discounts
• Cycle To Work Scheme
• Employee Assistance Programme
• Virtual GP Clinic for you and immediate family
• A collaborative, dynamic working environment

As well as a competitive package we’ll offer you a world of opportunity. We want to see your career fly! We’ll support your career progression by providing you with learning and development opportunities. That’s the beauty of being part of a global business, once you’re on board you never know where your career journey may take you!

We’ll offer you fantastic challenges and amazing opportunities. This is your chance to be part of an organisation that has proven itself to be at the cutting edge of our industry; and is committed to pushing the boundaries even further. And with some of the best training on offer in the industry, who knows how far you can go?

A Great Place to work needs a Great Way of Working

Everyone is welcome to apply to GKN. We believe that we can only achieve our ambitions through a coming together of diverse minds who enjoy collaborating in an inspirational environment. Through our commitment to diversity, inclusion and belonging and by living our five powerful principles we’ve created a culture where everyone feels welcome to contribute. It’s a culture that won us ‘The Best Workplace Culture Award’. By embracing and celebrating what makes us unique we encourage everyone to bring their full self to work.

We’re also committed to providing an accessible recruitment process, so if you require reasonable adjustments at any stage during our recruitment process please get in touch and let us know.

We are the place where human dreams, plus human endeavour, shape the future of aerospace innovation and technology.