Commercial Account Manager

GKN; Bristol; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading aerospace company in Bristol is seeking a Commercial Account Manager to ensure customer needs are met while aligning with commercial strategy. This on-site role focuses on managing customer relationships, resolving disputes, and optimizing contract performance. Candidates should have experience in customer-facing roles and strong negotiation skills, with a focus on business growth and profitability.

Benefits

Competitive salary dependent on experience

Up to 15% Bonus

Industry-leading Pension Scheme

Life Assurance 8 x salary

25 days holiday + bank holidays

Flexible working hours

Income protection

Shopping discounts

Cycle To Work Scheme

Employee Assistance Programme

Virtual GP Clinic

Qualifications

• Proven experience in a customer-facing or programme management role.
• Strong negotiation skills and ability to work with multiple stakeholders.
• Excellent communication and interpersonal skills.

Responsibilities

• Manage customer relationships and resolve disputes.
• Align customer demand with business operations.
• Oversee contractual obligations and manage commercial risks.

Skills

Customer Relationship Management

Negotiation

Financial Analysis

Communication

Analytical Skills

Education

Qualification in Business Studies

Job description

Overview

We are actively seeking a Commercial Account Manager to be the voice of the customer within our organization. In this role, you will ensure customer needs are met while aligning with our commercial strategy. You\'ll be instrumental in managing customer relationships, resolving disputes, and optimizing contract performance—all while contributing to business growth and profitability. This role is on-site in Bristol.

Responsibilities

• Customer Relationship Management – Lead site-specific customer meetings, resolve first-line disputes, and champion the customer\'s voice.
• Demand & Order Management – Align customer demand with business operations, ensuring smooth order execution.
• Contract & Commercial Management – Oversee contractual obligations, cash management, and compliance while managing commercial risks and opportunities.
• Change Management – Implement contract updates and manage minor modification claims.
• Financial & Business Modelling – Support pricing strategies, bid proposals, and commercial planning.
• Customer Champion – Demonstrate a proven track record in customer relationship management, contract negotiation, and demand forecasting, ensuring seamless communication and business success.
• Negotiation – Possess strong negotiation skills with the ability to influence and collaborate with multiple stakeholders, internally and externally.
• Communication – Exhibit exceptional communication and interpersonal skills to build relationships, resolve conflicts, and clearly articulate business needs.
• Analytical Skills – Interpret financial data, participate in bids and proposals, and support budgeting decisions that drive profitability.

Desirable Qualifications

• A qualification in Business Studies is a plus; hands-on experience in a customer-facing or programme management role is also valued.

About GKN Aerospace

GKN Aerospace is reimagining air travel: going further, faster and greener. With over 16,000 employees across 33 manufacturing sites in 12 countries, we serve over 90% of the world\'s aircraft and engine manufacturers and achieved sales of £3.35 bn in 2023. We are dedicated to sustainability, innovation, and operating with what matters most: people and performance. At our Filton site, we specialise in the design and manufacture of large complex structural wing assemblies, detailed metallic components, and wing systems for civil and military aircraft.

Benefits

• Competitive salary dependent on experience
• Up to 15% Bonus paid annually based on personal and company performance
• Industry-leading Pension Scheme – we match contributions up to 8% on a 1:1.5 basis
• Life Assurance 8 x salary
• 25 days holiday + bank holidays
• Flexible working hours
• Income protection
• Shopping discounts
• Cycle To Work Scheme
• Employee Assistance Programme
• Virtual GP Clinic for you and immediate family
• A collaborative, dynamic working environment

Career Development

Alongside a competitive package, we offer opportunities for learning and development as part of a global business. We are committed to diversity, inclusion and belonging and to providing an accessible recruitment process. If you require reasonable adjustments at any stage, please get in touch.

Equal Opportunity

GKN is a great place to work that values diverse minds and collaborative environments. We are an equal opportunity employer and welcome applications from all qualified individuals.