Commercial Account Handling Team Leader

Lawes Insurance Recruitment; England; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic Team Leader to drive performance and enhance client service in the insurance sector. This role involves supervising daily operations, coaching team members, and implementing strategic initiatives for improvement. With a flexible work pattern allowing for client-facing interactions, this position offers a unique opportunity to lead a motivated team in a supportive environment. If you have a strong background in insurance and a passion for leadership, this is the perfect chance to make a significant impact in a thriving organization.

Qualifications

• 3+ years of team management experience in the insurance sector.
• Cert CII qualified or willing to pursue certification.

Responsibilities

• Supervise team operations to meet service targets.
• Monitor performance and provide coaching to team members.
• Handle complex queries and ensure compliance with policies.

Skills

Leadership Skills

Team Management

Client Service

Analytical Skills

Professional Attitude

Education

Cert CII qualification

Tools

Microsoft Word

Job description

Lawes are currently working with a highly regarded Insurance Broker who have an exciting new opportunity for a Team Leader to join their team in Berkshire. The ideal candidate will need to have a strong background in the insurance industry, excellent leadership skills, and a passion for driving team performance and delivering outstanding service to clients.

Our client offers a flexible work pattern with only 3 days a week in the office and encourages all individuals to be client-facing with a clear training programme in place.

RESPONSIBILITIES

1. Supervise daily operations of the team to ensure targets and service levels are met or exceeded.
2. Monitor and evaluate team performance, providing coaching, feedback, and development plans.
3. Handle complex queries and resolve escalations in a timely and professional manner.
4. Ensure compliance with all regulatory and internal policies and procedures.
5. Collaborate with senior management to implement strategic initiatives and process improvements.
6. Prepare reports and analyse data to identify trends, areas of improvement, and success metrics.
7. Motivate team members to maintain high levels of engagement and performance.
8. Conduct regular team meetings and one-on-ones to communicate goals, updates, and expectations.
9. Support recruitment, onboarding, and training of new team members.

ROLE REQUIREMENTS

1. A minimum of 3 years’ experience of managing a team is essential.
2. Cert CII qualified or willing to work towards.
3. Good knowledge of Microsoft Word and other business tools would be an advantage.
4. Must have a very professional attitude & telephone manner.

If you have the relevant experience or know someone that does, please contact me now on 07458 162 842 or email us at [e-mail].