Commercial Account Handler - Remote

JR United Kingdom; West Midlands Combined Authority; Remote; GBP 35,000 - 45,000; Full time

Job summary

An established industry player is on the lookout for motivated Commercial Account Handlers to join their remote teams. This role involves providing exceptional service to a diverse client portfolio, ensuring all insurance documentation is accurate and timely. The ideal candidate will have a background in commercial insurance, excellent communication skills, and the ability to build strong client relationships. With a market-leading benefits package and opportunities for career development, this position offers a chance to thrive in a supportive environment while making a significant impact on client satisfaction.

Benefits

Market leading benefits package

31 days holiday (+ bank holidays)

Career development opportunities

Qualifications

• Previous experience in account handling within a commercial insurance environment.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Deliver high quality and efficient service to clients.
• Support Account Executives with client portfolio management.

Skills

Account handling experience

Insurance technical knowledge

Communication skills

Decision making

Problem-solving skills

Relationship building

Influencing skills

Negotiation skills

Ability to work under pressure

CII qualifications progression

Tools

Acturis

Job description

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Client:

Location:

London (West End), United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

13.04.2025

Expiry Date:

28.05.2025

Job Description:

A highly regarded independent Commercial Broker is currently looking to add home-based (remote) Commercial Account Handlers to both their new business and their Renewals teams. They seek driven and motivated professionals with previous commercial insurance experience to support the needs of a diverse and interesting group of clients.

The Account Handler will provide support to the Account Executive with running of the client portfolio, including setting up all appropriate actions required for contract renewal.

The Account Handler is the first point of contact for all external queries and issues and will require the skills and knowledge to meet client expectations.

About the role:

• To deliver high quality and efficient service to clients.
• Working closely with Account Executives to provide a comprehensive insurance service to mainly existing and some potential new customers.
• Customers will range in size and shape, from smaller clients up to large corporate sized risks.
• Ensure all documentation associated with placing, amending, or renewing clients’ insurance programmes is completed in a reasonable timescale and is accurate.
• Contribute towards the development of a high company image of professionalism, competence, and customer satisfaction.

Key skills/experience required:

• Must have previous account handling experience gained within a commercial insurance environment and have relevant insurance technical knowledge.
• Good communication, decision making and problem-solving skills.
• Excellent relationship building skills.
• Previous experience working with Acturis.
• The ability to work under pressure and assimilate large quantities of information quickly.
• Influencing and negotiation skills.
• An eagerness to progress with your CII qualifications would be supported, but is not essential.

Salary/Benefits Information:

• Salary to £45k.
• Remote / home based.
• Market leading benefits package.
• 31 days holiday (+ bank holidays).
• Excellent opportunity for career development and progression.

Reference: DH/86860