Commercial Account Handler

A-Plan; Winchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading insurance firm in Winchester is seeking a Commercial Account Handler to manage relationships with clients from sole traders to large organizations. You will focus on documentation accuracy and support account executives in maintaining client satisfaction and compliance. Ideal candidates will have strong attention to detail, relationship-building skills, and a willingness to learn. This role offers a variety of benefits including holidays, life assurance, and pension contributions.

Benefits

22 days holiday plus bank holidays

Life Assurance up to 4x salary

Contributory pension scheme

Discounts on gym memberships

Access to lifestyle benefits

Qualifications

• Strong attention to detail for client documentation.
• Ability to build and maintain relationships with stakeholders.
• Willingness to learn and adapt to new tasks.

Responsibilities

• Build rapport with new and existing clients.
• Assist Commercial Account Executives in achieving renewal rates.
• Process data accurately to improve client service.

Skills

Attention to detail

Relationship building

Data processing

Compliance standards knowledge

Job description

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With a no limits approach, we can rise to any challenge. Whatever the question, the concern, or the risk, we can get the right people in a room and find the right answer. Our collective power is also helping us to change the insurance narrative - doing right by our clients while using insurance as a tool to build resilience for individuals, businesses, and communities. From pro bono work to insuring COVID-19 vaccine development to de-risking the carbon market, we're using our skills, knowledge, and networks to make a difference and speed positive change in the world around us.

We are actively looking for a Commercial Account Handler to join our Howden Consumer & Local Commercial team. Our local Commercial team has grown rapidly over the last 14 years, and we now have over 200 people within the team across the UK. In this role, you will be responsible for building rapport with new and existing clients, ranging from sole traders to MDs/CEOs of large organizations, and working closely with the Branch Manager to achieve objectives.

About you:

• You will have strong attention to detail, reviewing client documentation to ensure information is comprehensive and accurate to support the quoting process.
• You must have the ability to build and maintain strong relationships with internal stakeholders, clients, and external contacts to meet expectations and compliance standards.
• You will assist the Commercial Account Executives in achieving high renewal retention rates, exceeding customer expectations, and meeting FCA requirements.
• You are willing to learn, as every day will be different. This is a great opportunity to progress your career as a Commercial Account Handler and further your professional qualifications.
• You have the ability to process data promptly and accurately on relevant systems to support and improve client service, internal processes, and facilitate informed analysis.

Rewards:

We believe that great work and dedication should be rewarded, which is why we offer:

• 22 days holiday (plus bank holidays), increasing with length of service
• A set of core benefits designed with your health and financial protection in mind, including:
• Life Assurance up to 4x salary
• Income protection for up to 5 years in case of illness or injury
• Contributory pension scheme - 5% employer and 5% employee contributions
• Access to a Healthcare Cashplan with various health benefits

• Access to lifestyle and financial benefits, such as:
• Discounts on gym memberships across the UK
• Salary sacrifice schemes (Travel Insurance, Cycle to Work, Car leasing, Technology purchase)
• Discounted insurance policies through Howden
• High-street retailer discounts