Commercial Account Handler

JR United Kingdom; United Kingdom; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading brokerage in West Sussex is seeking a capable Commercial Account Handler to manage a book of small-to-mid-sized commercial insurance clients. The role involves client servicing, maintaining records, improving compliance, and fostering positive relationships. Ideal candidates will have a background in commercial lines and possess strong communication skills.

Qualifications

• Background in commercial lines preferred.
• Experience with client servicing and policy administration.
• Cert-CII or working towards qualification is desirable.

Responsibilities

• Manage and service an existing book of commercial clients.
• Support new business activity where needed.
• Build strong client relationships through clear communication.

Skills

Communication

Interpersonal skills

Attention to detail

Commercial awareness

Team-oriented

Education

Cert-CII

Job description

Job Title: Commercial Account Handler

Location: West Sussex

Purpose of the Role: Lawes is working with a well-established brokerage seeking a capable and driven individual to manage a book of small-to-mid-sized commercial insurance clients. The ideal candidate takes pride in their work, enjoys being client-facing, and is eager to contribute within a collaborative and knowledgeable team environment.

Responsibilities:

1. Manage and service an existing book of commercial clients.
2. Support new business activity where needed.
3. Maintain accurate records and ensure compliance.
4. Build strong client relationships through clear communication and responsiveness.
5. Contribute to a positive and proactive team culture.

Day-to-Day Tasks:

1. Handle renewals and mid-term adjustments across various commercial products.
2. Engage with clients regularly via phone and email.
3. Liaise with underwriters to obtain terms and negotiate on behalf of clients.
4. Provide technical support to colleagues where appropriate.
5. Work closely with the team to share knowledge and ideas.

Experience:

1. Background in commercial lines preferred.
2. Experience with client servicing and policy administration.
3. Cert-CII or working towards qualification is desirable.
4. Experience in new business production or managing a client book is welcome but not essential.

Skills:

1. Strong communication and interpersonal skills.
2. Organised with excellent attention to detail.
3. Commercially aware with a willingness to learn.
4. Self-motivated and team-oriented.
5. Comfortable working in a busy client-facing environment.

If you have the relevant experience or know someone who does, please contact us now at 07458 162842 or email us.