Commercial Account Handler

Howden Group Holdings; Poole; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading insurance broker is seeking a Commercial Account Handler to join their Consumer & Local Commercial team. The role focuses on building client relationships, ensuring documentation accuracy, and assisting the team to exceed customer expectations. With a commitment to employee development and a people-first culture, this opportunity offers room for professional growth within a collaborative environment.

Benefits

22 days holiday plus bank holidays

Life Assurance up to 4x salary

Income protection

Contributory pension scheme

Access to a Healthcare Cashplan

Discounts on gym membership

Salary sacrifice schemes

Access to discounted personal health policies

Commission-free insurance products

Retailer discounts

Qualifications

• Ability to build and maintain relationships with clients and internal stakeholders.
• Willingness to learn and adapt to different challenges.
• Strong attention to detail for reviewing client documentation.

Responsibilities

• Build rapport with new and existing clients.
• Assist Account Executives in achieving high levels of renewal retention.
• Process data accurately to support client service.

Skills

Attention to detail

Relationship building

Data processing

Education

Professional qualifications

Job description

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From day one, our mission has been to create an independent business with a unique culture – one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success.

People come to Howden for lots of different reasons, but they stay for the same one: our culture. That’s what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities – work/life balance, career progression, sustainability, volunteering - you’ll find like-minded people driving change at Howden.

With a no limits approach, we can rise to any challenge. Whatever the question, the concern, or the risk, we can get the right people in a room and find the right answer. Our collective power is also helping us to change the insurance narrative – doing right by our clients while using insurance as a tool to build resilience for individuals, businesses and communities. From pro bono work to insuring COVID-19 vaccine development to de-risking the carbon market, we’re using our skills, knowledge, and networks to make a difference and speed positive change in the world around us.

We are actively looking for a Commercial Account Handler to join our Howden Consumer & Local Commercial team. Our localCommercial team have grown rapidly over the last 14 years’, and we now have over 200 people within the team across the UK. In this role you will be responsible for building rapport with new and existing clients, who could range from sole traders, through to the MD/CEO of a large organisation, and working closely with the Branch Manager to achieve objectives.

About you:

You will have strong attention to detail as you will be reviewing client documentation, ensuring the information is comprehensive and accurate to support the quoting process

You must have the ability to build and maintain strong relationships with internal stakeholders, clients and external contacts to ensure we meet expectations and compliance standards

You will be assisting the Commercial Account Executives in achieving high levels of renewal retention, whilst exceeding customer expectations and meeting FCA requirements.

You are willing to learn, as every day will be different. This is a great opportunity to progress your career as a Commercial Account Handler and become further your professional qualifications.

You have the ability to process data promptly and accurately on relevant systems in order to support and improve high levels of client service, internal process execution and to facilitate informed analysis

Rewards:
We believe that great work and dedication should be rewarded, that’s why we offer:

22 days holiday (plus bank holidays), increasing through length of service

A set of core benefits, designed with your health and financial protection in mind:

Life Assurance up to 4x salary, protecting your loved ones in case the worst should happen

Income protection, guaranteeing an income for up to 5 years in the event of an illness or injury

Contributory pension scheme – 4% employer contribution and 5% employee contribution, rising to 5% & 5% in April 2025

Access to a Healthcare Cashplan, which gives you access to a variety of health related benefits

Access to a host of lifestyle and financial benefits that you can choose from:

Discounts on gym membership across the UK

Salary sacrifice schemes – Travel Insurance, Cycle to Work, Car leasing, Technology purchase

Access to discounted personal health policies – Critical illness, private medical, dental plans

A range of insurance products available commission free, including home, motor, travel and specialist vehicles

Access to hundreds of high-street retailer discounts

Our Culture: People First

We’ve travelled far since opening our first office in 1994. Back then we were local experts – based in London, with direct access to the world’s biggest insurance market. We’re still locals, and we still deliver the right advice and the right insurance to our clients. But now, we’re local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven’t changed since day one, when we set out to create a company grounded in:

• An employee-ownership model
• Aligned external investors
• The trust and integrity born of friendship
• Expertise
• Independence

Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It’s created a culture of collaboration and innovation, where we’re driven to think bigger and empowered to challenge convention.

Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better – and that’s better for everyone.

Diversity & Inclusion

At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

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