Commercial Account Handler

Position - Commercial Account Handler

Location - Orpington

Salary - Negotiable plus benefits

Overview

At Flint Insurance Group (part of Brown & Brown), we are currently looking for a Commercial Account Handler to join our professional and welcoming team in Orpington.

Flint Insurance offers high-quality, specialist products to Personal and Commercial clients throughout the UK. We have sustained one of the highest customer satisfaction and retention rates within the industry by focusing on the precise needs of our clients.

You will be joining a busy, proactive team of brokers who specialize in Commercial Insurance.

Flint Insurance focuses heavily on training and development, and a full induction and training plan will be provided to successful applicants.

Working alongside like-minded and experienced insurance brokers, this is a long-term opportunity with a 'forever company' that will provide career progression and security.

Day to day

1. New business quoting, negotiating, broking, and administration - converting new business inquiries in line with, or in excess of, company targets.
2. Renewal negotiating, broking, and administration - converting renewal business in line with, or in excess of, company targets.
3. Midterm adjustments & administration.
4. Maintaining day-to-day compliance procedures for FCA regulation. Incoming and outbound call handling - new and existing clients.
5. Corresponding & communicating with clients and insurers.
6. Checking covers, warranties, endorsements to ensure that they are correct and in line with quotations provided.
7. Preparing market presentations for both new business and renewal reports. Attending client new business and renewal meetings.
8. Effectively manage individual diary.
9. Cross-selling other insurance products.
10. Credit control for clients.
11. Provide support to the department executives in accordance with office procedures.
12. Managing personal work workflow effectively and efficiently - reporting workflow to manager.
13. Maintaining a complete and comprehensive training record.
14. Sharing ideas or suggestions for business improvement with management.
15. Advising manager of any backlog in work in a timely manner.
16. Advising manager of any debt recovery problems or contentious issues in a timely manner.

What's on offer

1. Negotiable salary
2. Wide range of additional addon benefits and discounts (DIS, Pension, 25 Holiday etc.)
3. 9am to 5.30pm Monday to Friday

Your Experience

1. Insurance Broking experience
2. Negotiation skills
3. Effective communication - both written and verbal
4. Ability to work alone and as part of a team
5. High attention to detail
6. Form and develop strong insurer and client relationships
7. High level customer service skills
8. Time management and organisational skills
9. Analytical and problem-solving skills