Commercial Account Handler

A-Plan; Luton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading insurance firm in Luton is looking for a Commercial Account Handler to join their team. In this role, you will support a variety of clients by providing tailored insurance solutions and exceptional service. Ideal candidates will excel in attention to detail, relationship building, and client-focused operations. This position offers 22 days of holiday, life assurance, income protection, and various other benefits.

Benefits

22 days holiday plus bank holidays

Life Assurance up to 4x salary

Income protection

Contributory pension scheme

Healthcare Cashplan

Gym membership discounts

Discounts on high-street retailers

Qualifications

• Proficient in reviewing client documentation for accuracy.
• Able to build and maintain relationships with clients and stakeholders.
• Open to learning and pursuing professional development in insurance.

Responsibilities

• Support a diverse portfolio of clients by delivering tailored insurance solutions.
• Work closely with Account Executives to achieve renewal retention.
• Ensure compliance with industry standards and FCA requirements.

Skills

Attention to detail

Strong interpersonal skills

Client-focused

Operational proficiency

Job description

With a no limits approach, we can rise to any challenge. Whatever the question, the concern or the risk, we can get the right people in a room and find the right answer. Our strength lies in our collective expertise and our commitment to doing right by our clients, helping them build resilience and thrive in a changing world.

We are actively seeking a Commercial Account Handler to join our Howden Commercial team. Our local commercial division has seen significant growth over the past 15 years, now comprising over 300 professionals across the UK. In this role, you’ll support a diverse portfolio of new and existing clients, from sole traders to CEOs of large organizations, delivering exceptional service and tailored insurance solutions.

You’ll work closely with the Branch Manager and Account Executives to meet business objectives, win and retain clients, and ensure compliance with industry standards.

About You

• Detail Oriented: You demonstrate a strong attention to detail as you will review client documentation, ensuring the information is comprehensive and accurate.
• Strong Interpersonal Communicator: You excel at building and sustaining strong relationships with a diverse range of stakeholders, including internal teams, existing clients, and prospective clients.
• Client Focused: You will work closely with the Account Executives to achieve high renewal retention, deliver outstanding customer service, and meet FCA requirements.
• Committed to Professional Development: You are open to learning and development, with a desire to progress your career and pursue professional qualifications in insurance.
• Operationally Proficient: You are comfortable using systems and tools to process data accurately and efficiently, supporting high standards of client service and internal operations.

Rewards:

We believe that great work and dedication should be rewarded, which is why we offer:

• 22 days holiday (plus bank holidays), increasing through length of service
• A set of core benefits, designed with your health and financial protection in mind:
• Life Assurance up to 4x salary, protecting your loved ones in case the worst should happen
• Income protection, guaranteeing an income for up to 5 years in case of illness or injury
• Contributory pension scheme – 5% employer contribution and 5% employee contribution
• Access to a Healthcare Cashplan, offering various health-related benefits

Additionally, you will have access to a host of lifestyle and financial benefits, including:

• Discounts on gym memberships across the UK
• Salary sacrifice schemes such as Travel Insurance, Cycle to Work, Car leasing, Technology purchase
• Access to discounted insurance policies through Howden
• Hundreds of high-street retailer discounts