Commercial Account Handler

A-Plan; Gloucester; On-site; GBP 28,000 - 40,000; Full time

Job summary

A leading company is seeking a Commercial Account Handler to join their growing Consumer & Local Commercial team in Gloucester. This role involves working closely with clients of various sizes, ensuring comprehensive documentation for quotes, and assisting in client retention efforts. Candidates should possess strong relationship-building skills, attention to detail, and a willingness to learn in a dynamic environment. Competitive rewards include 22 days holiday, life assurance, and a contributory pension scheme.

Benefits

22 days holiday (plus bank holidays)

Life Assurance up to 4x salary

Income protection for up to 5 years

Contributory pension scheme

Healthcare Cashplan

Discounts on gym memberships

Salary sacrifice schemes

Discounted insurance policies

High-street retailer discounts

Qualifications

• Strong attention to detail for client documentation review.
• Ability to build relationships with clients and stakeholders.
• Willingness to learn and progress in a Commercial Account Handler role.

Responsibilities

• Build rapport with clients, ranging from sole traders to MDs.
• Assist in achieving renewal retention and meeting FCA requirements.
• Process data accurately to support high levels of client service.

Skills

Attention to detail

Relationship building

Data processing

Compliance standards understanding

Learning willingness

Job description

With a no limits approach, we can rise to any challenge. Whatever the question, the concern, or the risk, we can get the right people in a room and find the right answer. Our collective power is also helping us to change the insurance narrative – doing right by our clients while using insurance as a tool to build resilience for individuals, businesses and communities. From pro bono work to insuring COVID-19 vaccine development to de-risking the carbon market, we’re using our skills, knowledge, and networks to make a difference and speed positive change in the world around us.

We are actively looking for a Commercial Account Handler to join our Howden Consumer & Local Commercial team. Our local Commercial team has grown rapidly over the last 14 years, and we now have over 200 people within the team across the UK. In this role, you will be responsible for building rapport with new and existing clients, who could range from sole traders to the MD/CEO of large organizations, and working closely with the Branch Manager to achieve objectives.

About you:

• You will have strong attention to detail, as you will be reviewing client documentation, ensuring the information is comprehensive and accurate to support the quoting process.
• You must have the ability to build and maintain strong relationships with internal stakeholders, clients, and external contacts to ensure we meet expectations and compliance standards.
• You will assist the Commercial Account Executives in achieving high levels of renewal retention, while exceeding customer expectations and meeting FCA requirements.
• You are willing to learn, as every day will be different. This is a great opportunity to progress your career as a Commercial Account Handler and further your professional qualifications.
• You have the ability to process data promptly and accurately on relevant systems to support and improve high levels of client service, internal process execution, and facilitate informed analysis.

Rewards:

We believe that great work and dedication should be rewarded, which is why we offer:

• 22 days holiday (plus bank holidays), increasing with length of service
• Core benefits designed with your health and financial protection in mind:
  • Life Assurance up to 4x salary, protecting your loved ones in case the worst should happen
  • Income protection, guaranteeing an income for up to 5 years in case of illness or injury
  • Contributory pension scheme – 5% employer contribution and 5% employee contribution
  • Access to a Healthcare Cashplan, providing various health-related benefits
• Lifestyle and financial benefits you can choose from:
  • Discounts on gym memberships across the UK
  • Salary sacrifice schemes – Travel Insurance, Cycle to Work, Car leasing, Technology purchase
  • Access to discounted insurance policies through Howden
  • Access to high-street retailer discounts