Commercial Account Handler

Howden; Chester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance company is seeking a Commercial Account Handler in Chester. The role involves building rapport with clients, ensuring accurate documentation, and assisting in retention efforts. Ideal candidates will demonstrate strong relationship-building skills and attention to detail. Competitive benefits package includes health protection, financial benefits, and career development opportunities.

Benefits

22 days holiday plus bank holidays

Life Assurance up to 4x salary

Access to a Healthcare Cashplan

Discounts on gym memberships

High-street retailer discounts

Qualifications

• Ability to build and maintain strong relationships with internal stakeholders and clients.
• Willingness to learn and progress career as a Commercial Account Handler.
• Ability to process data accurately on relevant systems.

Responsibilities

• Build rapport with new and existing clients.
• Review client documentation for accuracy.
• Assist in achieving high renewal retention and meeting FCA requirements.

Skills

Attention to detail

Relationship building

Data processing

Customer service

Job description

With a no limits approach, we can rise to any challenge. Whatever the question, the concern, or the risk, we can get the right people in a room and find the right answer. Our collective power is also helping us to change the insurance narrative - doing right by our clients while using insurance as a tool to build resilience for individuals, businesses and communities. From pro bono work to insuring COVID-19 vaccine development to de-risking the carbon market, we're using our skills, knowledge, and networks to make a difference and speed positive change in the world around us.

We are actively looking for a Commercial Account Handler to join our Howden Consumer & Local Commercial team. Our local Commercial team has grown rapidly over the last 14 years, now comprising over 200 people across the UK. In this role, you will be responsible for building rapport with new and existing clients, ranging from sole traders to MDs/CEOs of large organizations, and working closely with the Branch Manager to achieve objectives.

About You

• You will have strong attention to detail, reviewing client documentation to ensure information is comprehensive and accurate to support the quoting process.
• You must have the ability to build and maintain strong relationships with internal stakeholders, clients, and external contacts to meet expectations and compliance standards.
• You will assist the Commercial Account Executives in achieving high renewal retention, exceeding customer expectations, and meeting FCA requirements.
• You are willing to learn, as every day will be different. This is a great opportunity to progress your career as a Commercial Account Handler and further your professional qualifications.
• You have the ability to process data promptly and accurately on relevant systems to support high levels of client service, internal process execution, and informed analysis.

Rewards

We believe that great work and dedication should be rewarded, which is why we offer:

• 22 days holiday (plus bank holidays), increasing with length of service.
• A set of core benefits designed with your health and financial protection in mind:
• Life Assurance up to 4x salary.
• Income protection for up to 5 years in case of illness or injury.
• Contributory pension scheme - 5% employer and 5% employee contributions.
• Access to a Healthcare Cashplan with various health benefits.
• Access to lifestyle and financial benefits, including:
• Discounts on gym memberships across the UK.
• Salary sacrifice schemes for Travel Insurance, Cycle to Work, Car leasing, Technology purchase.
• Discounted insurance policies through Howden.
• High-street retailer discounts.