Commerce Partnership Lead- 12m FTC

Spotify; London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading audio streaming service based in London seeks a Payments Partnerships Lead to manage critical payment partner relationships. The role involves forging strategic alliances, optimizing performance, and collaborating across teams. Ideal candidates will have extensive experience in online payments and a track record of successful partnerships. The position offers a hybrid working model with flexibility.

Qualifications

• Extensive experience in online payments for global digital merchants.
• Proven track record of managing diverse global partnerships.
• Sharp commercial acumen with experience in negotiations.
• Adept at leading complex cross-functional projects.
• Deep hands-on experience with payment partners.

Responsibilities

• Cultivate and lead relationships with global payment partners.
• Advocate for Spotify’s payments vision externally.
• Drive negotiations and contract agreements.
• Manage high-impact payment initiatives aligned with business goals.
• Collaborate cross-functionally with various teams.

Skills

Online payments experience

Relationship building

Commercial acumen

Cross-functional project leadership

Effective communication

Job description

Spotify’s Commerce team oversees the global payments strategy, growth, and operational excellence that fuel our business. Within this, the Commerce Partnerships & Operations team plays a pivotal role in shaping and managing our payments ecosystem. From overseeing a wide array of payment partners to optimising payment flows and managing payment costs at scale, our mission is to make payments seamless and strategic.

As Payments Partnerships Lead, you will take ownership of some of Spotify’s most critical payment partner relationships. You will be at the forefront of forging and growing strategic alliances, optimising performance, and ensuring alignment with Spotify’s broader business objectives.

What You'll Do

• Cultivate and lead strategic relationships with key global payment partners—including processors, gateways, and acquirers.
• Advocate for Spotify’s business and payments vision externally, maximizing the impact of current partnerships while identifying opportunities for growth.
• Drive commercial negotiations and contract agreements aligned with Spotify’s objectives.
• Develop and lead RFI/RFP processes to support payment growth and optimisation initiatives.
• Serve as the primary liaison for partners, ensuring a coordinated and effective interface both internally and externally.
• Manage a portfolio of high-impact payment initiatives in line with our business goals and payment strategy.
• Collaborate cross-functionally with product, tech, legal, finance, marketing, policy, communications, and operations teams.

Who You Are

• You have extensive experience in online payments for global digital merchants, with a strong grasp of international scale and complexity.
• You’re a relationship builder with a proven track record of managing diverse global partnerships across multiple stakeholder groups.
• You have sharp commercial acumen, with experience leading strategic negotiations and driving value through partnership.
• You’re adept at leading complex, cross-functional projects in matrixed environments.
• You bring deep hands-on experience with payment partners, including contract structuring and pricing models.
• You thrive in fast-paced, high-energy environments and are comfortable navigating ambiguity.
• You’re a persuasive communicator with exceptional verbal, written, and presentation skills.
• You excel at influencing others and building credibility across all levels of an organization.

Where You'll Be

• This role is based in London.
• We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home.

Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.

At Spotify, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. We have ways to request reasonable accommodations during the interview process and help assist in what you need. If you need accommodations at any stage of the application or interview process, please let us know - we’re here to support you in any way we can.

Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world’s most popular audio streaming subscription service.