Combined Customer Service and Ramp Agent (PT) - Kirkwall

Loganair Limited; Kirkwall; On-site; GBP 40,000 - 60,000; Part time

Job summary

Loganair Limited is seeking a part-time Combined Customer Service and Ramp Agent in Kirkwall. This role involves a variety of tasks both indoors and outdoors, requiring excellent communication and customer service skills. Successful candidates will perform duties related to checking in passengers, handling baggage, and assisting with security protocols. Full training will be provided, making this a great opportunity for those willing to be proactive and adaptable in a fast-paced environment.

Benefits

Staff Travel Scheme with Loganair

Flexible working options

Free flu jabs

Health & wellbeing programme

Life Assurance

Contributory pension scheme

Annual Leave Purchase Scheme

Qualifications

• Experience in customer service is preferred but not essential.
• Basic IT skills required for check-in and boarding tasks.
• Ability to pass security clearance checks is essential.

Responsibilities

• Check in passengers for flights and ensure security protocols.
• Handle baggage and drive baggage vehicles.
• Respond to passenger queries regarding cancellations or delays.

Skills

Customer-focused

Excellent communication

Ability to work under pressure

Flexibility

Job description

Job Details: Combined Customer Service and Ramp Agent (PT) - Kirkwall

Full details of the job.

Vacancy Name

Vacancy Name Combined Customer Service and Ramp Agent (PT) - Kirkwall

Base

Base Kirkwall

Overview of Role

Overview of Role A vacancy has arisen within our Customer Services team based in Kirkwall. Reporting to the Station Manager Kirkwall, the successful candidate will be proactive, helpful to passengers and dedicated to providing a robust and safe operation.

The role is varied, involving indoor and outdoor work in all weathers. The team works a shift pattern to support the 7-day-a-week operation.

Key Responsibilities

Key Responsibilities Agents have a wide range of duties including:

Checking passengers in for flights
Ensuring security protocols are adhered to
Answer passenger queries when flights have been cancelled/delayed
Arrange alternative transport/accommodation as required
Baggage handling
Driving baggage vehicles and other ground service equipment

Skills and Knowledge

Skills and Knowledge Be customer-focused and helpful.
Enjoy working with the public and meeting new people.
Have excellent communication skills.
Be able to respond quickly and efficiently to changing situations.
Be able to deal with difficult situations and under pressure.
Driving license essential

Attitude We are seeking individuals with a positive, can-do attitude who excel in dynamic, fast-paced environments. In this combined Customer Service and Ramp Agent role, you’ll deliver outstanding service with a friendly, customer-first approach, staying calm and adaptable under pressure. A strong team player with attention to detail, you’ll work collaboratively to ensure smooth operations and on-time flights. Flexibility and proactivity are essential, as no two days are the same, and physical readiness is required for ramp duties, which involve outdoor work and handling luggage.

Training and Experience

Training and Experience Previous experience in customer service (preferably in a fast-paced, high-pressure environment such as aviation, hospitality, or retail) is highly desirable but not essential, as full training will be provided.
Experience in ramp operations or ground handling is an advantage, though on-the-job training will be given for all ramp duties.
Basic IT skills are required for check-in, boarding, and other customer service-related tasks.
Ability to pass security clearance checks, including background checks and references, is essential due to the sensitive nature of airport operations.
Health and safety training related to ramp duties, manual handling, and operating machinery will be provided during induction.
Full training will be provided for both the customer service and ramp aspects of the role to ensure compliance with safety standards and operational procedures.

Contract Length Permanent

Employment Type

Employment Type Part Time

Contracted Weekly Hours

Contracted Weekly Hours 30

Company Benefits

Company Benefits Staff Travel Scheme with Loganair and many other airlines worldwide
Flexible working options
Free flu jabs
Health & wellbeing programme
Access to Mental Health First Aiders
Life Assurance
Contributory pension scheme – Up to 6% Company contribute
Access to a suite of gym, health and active discounts
Annual Leave Purchase Scheme