College Services Assistant

Kentjobs; Ashford; On-site; GBP 22,000 - 27,000; Full time

Job summary

Join a dynamic support team as a College Services Assistant at EKC Ashford College, where you will play a critical role in student success by providing administrative support, assisting with applications, and contributing to overall college operations. This diverse role offers various responsibilities in a collaborative environment and aims to maintain a professional and welcoming atmosphere for all students and staff.

Benefits

Competitive salary and holiday entitlement

Access to discounts via Rewards Scheme

Cycle to work and car leasing schemes

Generous pension scheme - 18% employer contribution

Time off for child’s first day at school

My 10 Days initiative for voluntary work

Community Days and Annual Staff Celebration Day

Qualifications

• Strong communication and exceptional customer service skills.
• Ability to manage administrative tasks efficiently.
• Adaptable and able to thrive in a fast-paced environment.

Responsibilities

• Provide effective administrative support across college services.
• Assist with student applications, enrolments, and queries.
• Support the Service Help Desk and manage logistics and bookings.
• Ensure accuracy and attention to detail in all tasks.

Skills

Customer service

Communication

Organisational skills

Attention to detail

Job description

About The Role

Be the Backbone of Student Success – Support, Organise, Deliver
College Services Assistant – Join Our Dynamic Support Team

We’re looking for ahighly organised and proactive College Services Assistantto join our friendly and fast-pacedCollege Support Services team at EKC Ashford College.

This varied and vital role offers the opportunity to work at the heart of the college, supporting key services that keep everything running smoothly for staff and students alike.

In this role, you’ll be responsible for:

• Providingefficient and effective administrative supportacross a range of college services

• Assisting withstudent applications, enrolments, exams, and enquiriesusing our corporate data systems

• Supporting the smooth running of theService Help Desk– reviewing logged jobs, directing requests to the right teams, and ensuring timely follow-up

• Coordinating bookingsfor pool vehicles and helping to manage day-to-day logistics

• Working closely with other departments to help deliver an excellent service experience for all users

If you thrive in a collaborative environment and enjoy keeping things organised behind the scenes, this could be the perfect role for you.

Alongside our priority of excellent student experience, we also focus on our employees.Here are just some of ourbenefitswhen working for the East Kent Colleges Group:

• Competitive salary and holiday entitlement
• Access to 100's of online discounts via our Rewards Scheme (Inc. Restaurant, Grocery, Retail, Gym, Holidays)
• Access to cycle to work, car leasing and tech purchasing schemes
• Generous pension scheme - 18% employer contribution
• Being part of a company with a Eco-Sustainability focus of being Net-Zero
• Time off for your child's first day at school, moving home and for interviews
• My 10 Days initiative - bid for up-to 10 days off work to pursue voluntary work
• Being part of Community Days and Annual Staff Celebration Day

About You

As a vital part of our frontline support team, you’ll handle a wide range of responsibilities and work with staff, students, and external stakeholders—so strong communication andexceptional customer service skillsare a must.

Your day-to-day responsibilities will include:

• Responding tocalls, queries, and visitorswhile managing ongoing administrative tasks

• Supporting thereception functionand ensuring a professional, welcoming environment

• Managing and processingcurriculum applicationsfor the upcoming academic year, as well ascurrent short course enquiries

• Contributing to key college operations, including:

  • Student enrolment and records

  • Timetabling support

  • Exam administration

  • Data entry and document processing

• Collaborating with colleagues and external contacts to ensure timely and accurate service delivery

• Working totight deadlines with accuracy and attention to detail

This is a varied and rewarding role where no two days are the same. If you're organised, adaptable, and thrive in a fast-paced environment, we’d love to hear from you.

Join our team and help keep everything running smoothly at the heart of the College.

No need to spend time updating your CV, just click apply and complete our short application form. You can save your progress as you go, and we’ll review all applications and get back to all candidates after the closing date.

If you are interested in an informal chat about the role, or have any queries, please email us [e-mail]