College Quality Officer

Cardiff University / Prifysgol Caerdydd; Cardiff; Hybrid; GBP 40,000 - 46,000; Full time

Job description

19620BR

Academic & Student Support Services

Managerial, Professional and Specialist Staff – MPSS

Advert

College Quality Officer (Quality & Standards Team)

Education Governance is seeking to recruit a College Quality Officer who will be responsible for developing and maintaining positive working relationships with academic and professional services staff at the University. The role will provide high quality professional guidance and leadership on all aspects of quality and standards regulations, policies, and procedures facilitating a wider understanding of their contextual importance as well as the operational management of quality and standards activities.

Cardiff University offers many excellent benefits, including 37 days annual leave (plus bank holidays) pro-rata for part-time hours, pension scheme, blended working (meaning you will be able to work from home for some of your time), a cycle to work scheme and other travel initiatives, annual increments up the pay scale, and more. It is an exciting and vibrant place to work, with many different challenges and is a proud Living Wage supporter.

This is a full time (35 hours per week), fixed term position until 5 October 2025 providing maternity leave cover.

Salary: £40,497 - £45,413 per annum (Grade 6).

For more information on work-life balance, financial benefits, development, and wellbeing, and some of the facilities and services on offer to staff at Cardiff University please visit What we can offer - Jobs - Cardiff University

Date Advertised: 25 April 2025

Closing date: 11 May 2025

Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all sections of the community regardless of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age. In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements.

Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English.

Job Description

Key Duties

• To implement, embed and facilitate a contextual understanding of academic regulations, policies, procedures, and systems for assuring the quality and standards of the University’s awards within Schools.
• To provide specialist and contextual advice, guidance and direction on quality assurance regulations, policies, and procedures including regular updates on change through formal and informal networks.
• Work in partnership with Schools to support a wide range of quality assurance processes including programme approval and maintenance and revalidation in line with institutional expectations.
• To act as an effective communications conduit between, Schools, Colleges, and other Professional Services staff in matters relating to the contextual landscape in which Cardiff University operates within and how feedback supports the continuous improvement of quality and standards policies and processes.
• Take responsibility for the operational management of quality assurance activities as confirmed by the Head of Academic Quality and Standards.
• To work with the Head of Education Governance and the Head of Academic Quality and Standards to evaluate and further develop education governance arrangements at School, College, and University level.
• To act as Secretary to committees, Task and Finish Groups and/or subcommittees in competent areas, advising members on strategy, policy, and procedure, undertaking research, and writing reports as required.
• To attend the College Education and Student Experience Committee and other College meetings in order to provide expert advice and guidance on the application of appropriate academic regulations, policies, and procedures.
  
  

General Duties

• To be engaged with ongoing personal and professional development including active engagement with appropriate sector groups to ensure that the University adopts best practice and is well informed of relevant sector-wide practice and developments.
• Ensure that an understanding of the importance of confidentiality is applied when undertaking all duties.
• Abide by University policies on Health and Safety and Equality and Diversity.
• Perform other duties occasionally which are not included above, but which will be consistent with the role.
  
  

Person Specification

WHAT YOU WILL NEED TO BE ABLE TO PERFORM THIS ROLE (PERSON SPECIFICATION)

There are usually certain skills, qualifications, or experiences that any employee should have before they can be considered for a role. Some of these will be essential and you would not be able to perform the role without them, but some are desirable.

It is the University’s policy to use the person specification as a key tool for short-listing. Candidates should evidence that they meet ALL the essential criteria as well as, where relevant, the desirable. As part of the application process, you will be asked to provide this evidence via a supporting statement. You should do your best to show clearly how you meet all the essential criteria by giving examples of how, when and where you have performed the required actions before. You can draw on elements from any aspect of your life, such as education, work, home, or community life, as long as you focus on its relevance in comparison to the needs of this job. Please ensure that the evidence you are providing corresponds with the numbered criteria outlined below. Your application will be considered based on the information you provide under each element.

To start your Supporting Statement, simply copy and paste the next section into a separate document, writing your answers and examples at each point. Save the document with the title YOUR NAME – BR NUMBER – JOB TITLE and attach it to your application on the recruitment system.

Essential Criteria

Qualifications and Education

• Degree/NVQ 4 or equivalent Professional membership/experience
  
  

Knowledge, Skills, and Experience

• Specialist knowledge of quality assurance and enhancement in higher education gained in a related role
• Ability to innovate and/or develop institutional policy in quality and standards in line with Institutional priorities
• The ability to prioritise and make decisions while working across organisational boundaries in a complex organisation
• Extensive knowledge and understanding of current policy and the climate in higher education both nationally and internationally; along with an understanding of the regulatory issues and current challenges relevant to higher education
  
  

Customer Service, Communication and Team Working

• Excellent communication skills, both written and oral, with Ability to confidently communicate conceptually detailed and complex information effectively and professionally with a wide range of people across organisational boundaries
• Proven ability to develop networks in order to contribute to long term developments and to be an active, supportive and encouraging participant in a team
  
  

Planning, Analysis and Problem solving

• Evidence of ability to solve expansive problems using initiative and creativity; identify and propose both practical and innovative solutions
• Evidence of excellent organisational abilities to prioritise and manage own workload.
  
  

Desirable Criteria

• Postgraduate/Professional qualification
• Successful experience of managing contracts with key partners/clients
• Fluency in Welsh, written and oral
  
  

Additional Information

The College Quality Officer will likely be working extensively with the College of Arts, Humanities and Social Sciences liaising with and advising education leads across ten diverse Schools.

Salary Range Min.

40,497

Salary Range Max.

45,413

Job Category

Business / Strategic Management, Management & Executive

Grade

Grade 6